PC Troubleshooting
Information Technology
Soft Skills
Cybersecurity
Managing OS
100

This is often the first step in troubleshooting any computer issue.

What is restarting or rebooting the computer?

100

This basic computer operation, often performed using the Ctrl + C and Ctrl + V shortcuts, allows you to duplicate and move text or files.

What is copy and paste?

100

This skill, crucial in both personal and professional settings, involves effectively conveying and receiving messages.

What is communication?

100

This type of malware is designed to block access to a computer system until a sum of money is paid.

What is ransomware?

100

This common process of bringing a computer system up, typically initiated by pressing the power button, starts the operating system and prepares the computer for use.

What is booting up or startup?

200

This term refers to the background software that helps the operating system manage hardware.

What are drivers?

200

This term describes the practice of using multiple servers to host the same content, improving reliability and speed.

What is load balancing?

200

This skill is essential in the workplace for projects and tasks requiring multiple people's input and effort, often leading to innovative solutions and increased efficiency.

What is collaboration?

200

This common security measure involves creating a secret word or string of characters to be known and input to gain access to a device or network.

What is a password?

200

This is the main software that runs on a computer and manages the hardware and other software, and examples include Windows, macOS, and Linux.

What is an operating system?

300

An overheating computer might be experiencing failure in this critical cooling component.

What is the fan or cooling system?

300

This wireless technology, commonly used for exchanging data between devices over short distances, is often found in headphones and smartphones.

What is Bluetooth?

300

This skill is vital for achieving common goals in group settings, combining diverse talents and perspectives, and is often highlighted as key to success in both academic and professional environments.

What is teamwork?

300

This cybersecurity practice involves regularly copying and archiving computer data to restore it in the event of data loss.

What is data backup?

300

Often used for diagnosing network issues, this command sends packets to a specific IP address and waits for a reply.

What is ping?

400

When a PC doesn't start, this power-related component is often checked first.

What is the power supply?

400

This popular protocol is used to transfer files over a network securely.

What is FTPS (File Transfer Protocol Secure)?

400

This process involves receiving constructive feedback, reflecting on it, and using it to improve one's performance.

What is self-reflection or self-improvement?

400

This term refers to the unethical practice of exploiting human psychology rather than technical hacking techniques to access systems or information.

What is social engineering?

400

This Windows utility is used for monitoring the performance of a computer.

What is Task Manager?

500

A BSOD, or Blue Screen of Death, in Windows often indicates a problem with this.

What is a system error or hardware failure?

500

Named after an island in Denmark, this programming language is known for its simplicity and efficiency, often used in web development.

What is Java?

500

This skill involves objectively evaluating and analyzing information to form a reasoned judgment and is essential for problem-solving and decision-making processes.

What is critical thinking?

500

This protocol, commonly used to secure communications over a computer network, uses a system of digital certificates, keys, and signatures.

What is SSL/TLS (Secure Sockets Layer/Transport Layer Security)?

500

This term refers to a small, dedicated program that helps manage and tune computer hardware, operating systems, or application software, often released to fix bugs or add minor features.

What is an update or patch?

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