ITG
Customer has rdk 03004..
What is No picture ITG?
I have slow internet connection on all of my devices…
What is Connectivity Issues ITG?
I cannot make a call but I can still receive calls (customer has CDV)….
What is Cannot Make and/or receive Calls ITG?
My screen is frozen but I hear the sound in the background ….
What is Picture Quality Issues ITG?
I forgot my password for my Xfinity .com info ….
What is Xfinity Username Password Rest ITG?
I have a dial tone but I cannot make a call the dial tone stays …
What is Dial Tone Issues -> Cannot Break Dial Tone ITG?
I recorded a show but it is pixelating on the screen when trying to watch it …
What is DVR Issues ITG?
I just received my modem from Xfinity and need assistance setting up wifi …. What
What is Activation Issue ITG?
I am not able to get watch any of my shows through Xfinity portal…
What is Xfinity Websites ITG?
Every time I get on the phone I lose the call, no matter who I am speaking too …
What is Call Quality Issues ITG?
I was able to see the names of who called in on my tv but I can’t anymore, fix it! (Customer does have CDV with xfinity)
What is Caller ID ITG?
I am unable to view some of my channels ( using xfinity cable box) it is saying that I need to enter a PIN whatever the pin is I need it taken off …
What is Guide and Parental Control Issues ITG?
The light for my answer machine keeps flashing but when I call my voicemail it says the Mail box is empty…
What is VoiceMail Issuses ITG?
My screen is stuck, I cannot change the channels
What is Remote Control Issues ITG?
There is a voice in background telling me everything that is happening on the screen, for example (the actor slammed the door) I need this turned off...
What is Audio Issues ITG?
I am trying to order a PPV but I keep getting the error XRE 22-vod 7007…
What is PPV Issues ITG?
I am not able to login to the Xfinity website…
What is Feature Issues -> (Xfinity Websites) ITG?
I am using THE hbo GO app but its saying something about contact cable provider…
What is Network Websites and Third party Apps ITG? (Under Xfinity features and Services)
I’m trying to create a number for my kid and I’m having some issues (Customer has CDV)…
What is Voice2Go ITG?
I have the app and I’m trying to send text messages but it will not go through (customer has CDV)…
What is XFINITY Text Messaging (XTM) ITG?
The customer is still being billed for equipment that was returned to the store….
What is Equipment Research ITG? (Can be found under General Troubleshooting)
My home security keeps having false triggers (going off) and it works directly off of my phone services….
What is Non-Comcast (XH) Alarm System ITG?
The customer’s issue is with slow Internet, however there is a recommended Action Item for Inside Ingress…..
What is Action Item ITG?
Customer is trying to access their bill online via xfinity.com but the site is demanding a CPNI Pin that the customer does not have …..
What is CPNI ITG?
Hey I’m by the pool and my apartment complex says they have free Wi-Fi but I cannot use the internet …
What is XFINITY WiFi MDU Common Area ITG?