ITIL 1
Formal agreement that an IT Service, Process, Plan, or other Deliverable is complete, accurate, Reliable and meets its specified Requirements. its usually preceded by Evaluation or Testing and is often required before proceeding to the next stage of a Project or Process.
Acceptance
(Service Operation) Monitoring of a Configuration Item or an IT Service that uses automated regular checks to discover the current status. See Passive Monitoring
Active Monitoring
(Service Strategy) (Service Design) (Continual Service Improvement) A technique that uses mathematical Models to predict the behaviour of a Configuration Item or IT Service.
Analytical Modelling
(Service Design) The Activity responsible for understanding the Resource Requirements needed to support a new Application, or a major Change to an existing Application.
Application Sizing
(Service Transition) its the Process responsible for tracking and reporting the value and ownership of financial Assets throughout their Lifecycle.
Asset Management
(Service Operation) The Process responsible for allowing Users to make use of IT Services, data, or other Assets. it helps to protect the Confidentiality, Integrity and Availability of Assets by ensuring that only authorized Users are able to access or modify the Assets.
Access Management
A set of actions designed to achieve a particular result. __________ are usually defined as part of Processes or Plans, and are documented in Procedures.
Activity
Software that provides Functions that are required by an IT Service. Each ___________ may be part of more than one IT Service.
Application
(Service Design) The structure of a System or IT Service, including the Relationships of Components to each other and to the environment they are in.
Architecture
(Service Transition) A list of Assets, which includes their ownership and value. Its maintained by Asset Management.
Asset Register
(Service Strategy) A Role that is very similar to Business Relationship Manager, but includes more commercial aspects. Most commonly used when dealing with External Customers
Account Manager
(Service Design) A synonym for Service Hours, commonly used in formal calculations of Availability. See Downtime.
Agreed Service Time
(Service Design) (Service Operation) The Function responsible for managing Applications throughout their Lifecycle.
Application Management
(Service Transition) A Configuration Item that is made up from a number of other CIs. For example a Server CI may contain CIs for CPUs, Disks, Memory etc.; an IT Service CI may contain many Hardware, Software and other CIs.
Assembly
(Service Transition) A piece of information about a Configuration Item. Examples are name, location, Version number, and Cost.
Attribute
(Service Strategy) The Process responsible for identifying actual Costs of delivering IT Services, comparing these with budgeted costs, and managing variance from the Budget.
Accounting
A Document that describes a formal understanding between two or more parties.
Agreement
(Service Design) A database or structured Document used to manage Applications throughout their Lifecycle.
Application Portfolio
Inspection and analysis to check whether a Standard or set of Guidelines is being followed, that Records are accurate, or that Efficiency and Effectiveness targets are being met.
Assessment
Formal inspection and verification to check whether a Standard or set of Guidelines is being followed, that Records are accurate, or that Efficiency and Effectiveness targets are being met.
Audit
Officially authorised to carry out a Role. For example an _________ body may be authorised to provide training or to conduct Audits.
Accredited
(Service Operation) A warning that a threshold has been reached, something has changed, or a Failure has occurred. ______ are often created and managed by System Management tools and are managed by the Event Management Process.
Alert
(Service Design) An External Service Provider that provides IT Services using Applications running at the Service Provider's premises.
Application Service Provider (ASP)
(Service Strategy) Any Resource or Capability. ______ of a Service Provider include anything that could contribute to the delivery of a Service. ______ can be one of the following types: Management, Organisation, Process, Knowledge, People, Information, Applications, Infrastructure, and Financial Capital.
Asset
Synonym for RACI.
Authority Matrix