7 Guiding Principles
This principle advises you to start with what you have before creating something new.
What is Start where you are?
This component of the SVS provides direction and oversight for the organization.
What is Governance?
This practice focuses on ensuring that services meet agreed requirements.
What is Service Level Management?
This term refers to the combination of resources used to deliver services
What is a service offering?
This person defines requirements for services and take responsibility of outcomes - Who what where when why?
What is "the Customer"?
This principle says to always consider the big picture and avoid siloed thinking.
What is “Think and work holistically”?
This is the core model that shows how all components and activities of an organization work together to create value.
What is the Service Value System (SVS)?
This practice focuses on handling unplanned interruptions.
What is Incident Management?
This term refers to a means of enabling value co-creation by facilitating outcomes customers want to achieve.
What is a service?
This person is experiencing the platform
What is “the user?”
This principle emphasizes focusing on outcomes rather than just activities.
What is “Focus on value”?
This is the operating model for creating, delivering, and improving services.
What is the Service Value Chain?
This practice manages risks and compliance.
What is Information Security Management?
This term is a configuration of your organizations resources designed to offer value to a consumer.
What is "a product"?
This person authorizes the budget
What is "the sponsor"?
Show me the money!
This principle encourages making decisions based on what is actually happening, not assumptions.
What is “Progress iteratively with feedback”?
Name two inputs to the Service Value System.
What are opportunity/demand or value?
This practice is responsible for analyzing and prioritizing improvement opportunities.
What is Continual Improvement?
This term refers to the tangible or intangible deliverables of a service.
What are outputs?
This person guides customers in realization of the value of the products they invested in.
What is “CSG"?
This principle advises adapting to changing circumstances and needs
What is “Optimize and automate”?
Name the five components of the SVS.
What are guiding principles, governance, service value chain, practices, and continual improvement?
This practice ensures that changes are assessed and authorized.
What is Change Enablement?
This term refers to:
Organizations & People
Information Technology
Partners & Suppliers
Value streams & Processes
What is "the 4 dimensions"?
This person dedicated 2 days to train us on the ITIL 4 foundations course
What is “Allyson Pippen"?