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Ensures that the organization understands and effectively handles risks.
What is Risk Management?
Supports good decision-making by decreasing the level of uncertainty.
What is Measurement and Reporting?
Ensures that the organization's information and technology support its business objectives.
What is Information and Technology Management?
Ensures that services are fit for purpose and use, and that they deliver value.
What is Service Management?
Protects information needed by the organization to conduct its business.
What is Information Security Management?
Supports the organization's strategies and plans for service management by ensuring financial resources are used effectively.
What is Service Financial Management?
Designs products and services that are fit for purpose and use.
What is Service Design?
Supports the design of services and service management practices by analyzing business processes and requirements.
What is Business Analysis?
Ensures that new or changed products and services meet defined requirements.
What is Service Validation and Testing?
Ensures that the organization’s suppliers and their performance are managed appropriately.
What is Supplier Management?
Maximizes the number of successful service and product changes by ensuring risks are properly assessed.
What is Change Enablement?
Provides an understanding of all the different elements that make up the organization and how they interrelate.
What is Architecture Management?
Maintains and improves the effective, efficient, and convenient use of information and knowledge.
What is Knowledge Management?
Ensures that the availability and performance of a service are maintained at sufficient levels in case of a disaster.
What is Service Continuity Management?
Captures demand for incident resolution and service requests.
What is Service Desk?
Minimizes the negative impact of incidents by restoring normal service operation as quickly as possible.
What is Incident Management?
Aligns the organization’s practices and services with changing business needs through ongoing improvement.
What is Continual Improvement?
Handles all pre-defined, user-initiated service requests in an effective and user-friendly manner.
What is Service Request Management?
Ensures that applications meet internal and external stakeholder needs.
What is Software Development and Management?
Ensures that the organization has the right people with the right skills in the right roles.
What is Workforce and Talent Management?
Plans and manages the full lifecycle of all IT assets.
What is IT Asset Management?
Ensures that services deliver agreed levels of availability to meet the needs of customers and users.
What is Availability Management?
Ensures that accurate and reliable information about the configuration of services is available.
What is Service Configuration Management?
Sets clear business-based targets for service performance and ensures delivery against those targets.
What is Service Level Management?
Systematically observes services and components, and records and reports selected changes of state.
What is Monitoring and Event Management?
Ensures the organization has the right mix of programs, projects, products, and services.
What is Portfolio Management?
Ensures that changes in an organization are smoothly and successfully implemented.
What is Organizational Change Management?
Makes new and changed services and features available for use.
What is Release Management?
Establishes and nurtures the links between the organization and its stakeholders.
What is Relationship Management?
Provides a single source of consistent information on all services and ensures it is available to the relevant audience.
What is Service Catalog Management?
Ensures that all projects in the organization are delivered successfully.
What is Project Management?
Assesses the organization's environment to develop and maintain a viable strategy.
What is Strategy Management?
Reduces the likelihood and impact of incidents by identifying actual and potential causes of incidents.
What is Problem Management?
Ensures that services achieve agreed and expected performance, meeting current and future demand.
What is Capacity and Performance Management?
Number of ITIL v4 management practices to help organisations provide effective service delivery across the value chain.
What is 34?