Core Platform
CSM
Automation & Workflows
Reporting & Analytics
Integration
100

Which utility is employed to verify if field names in an Import Set align with the field names on the target table when importing data into ServiceNow?

Auto Map Matching Fields

100

What are the case types available in CSM?

Product, Order

100

What feature automates multi-step processes in ServiceNow?

Workflows

100

What tool is used to create visual representations of data?

Dashboards

100

What is the ServiceNow tool for connecting to external systems?

IntegrationHub

200

What are the States available in Problem ticket? Provide any 4 states

New > Assess>Root Cause Analysis> Fix In progress> Resolved > Closed

200

Information in the Case Field  ‘Contact ’is copied to which Incident Field?

Caller

200

What flow logic follows the execution of the Look Up Records action?

For Each

200

What feature allows users to schedule reports?

Scheduled Reporting

200

Which protocol is commonly used for ServiceNow web services?

REST

300

What is the term for a reusable set of fields in ServiceNow?

Table

300

Which  Flow Designer flow can be used to automatically close resolved cases if customers do not respond within a specified time?

Auto Close Resolved Cases

300

 What type of script would will create to prevent the "Rows removed by security constraint: x" Message from being displayed?

Business Rules

300

What is the ServiceNow tool for ad-hoc data analysis?

Performance Analytics

300

What feature allows ServiceNow to consume external APIs?

REST Message APIs

400

What is the ServiceNow tool for customizing the look and feel of the platform?

Service Portal Designer

400

What is the database of assets called in ServiceNow?

Configuration Management Database (CMDB)

400

 How to revert the version in flow designer?

We have table called sys_update_version from this table will select the particular flow sys id and will revert the versions.

400

Which feature provides real-time monitoring of key metrics?

Performance Analytics Widgets

400

What tool helps automate file transfers with other systems?

MID Server

500

What is Foreign Record Insert?

A foreign record insert occurs when an import makes a change to a table that is not the target table for that import.

500

Out-of-the-box. Cases are automatically closed  after how many days?

10 days

500

What object is not available in all business rules?

Previous & g_scratchpad

500

What capability enables data visualization with external BI tools?

OData Integration

500

Which integration capability supports event-driven automation?

Webhooks

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