Core Platform
Which utility is employed to verify if field names in an Import Set align with the field names on the target table when importing data into ServiceNow?
Auto Map Matching Fields
What are the case types available in CSM?
Product, Order
What feature automates multi-step processes in ServiceNow?
Workflows
What tool is used to create visual representations of data?
Dashboards
What is the ServiceNow tool for connecting to external systems?
IntegrationHub
What are the States available in Problem ticket? Provide any 4 states
New > Assess>Root Cause Analysis> Fix In progress> Resolved > Closed
Information in the Case Field ‘Contact ’is copied to which Incident Field?
Caller
What flow logic follows the execution of the Look Up Records action?
For Each
What feature allows users to schedule reports?
Scheduled Reporting
Which protocol is commonly used for ServiceNow web services?
REST
What is the term for a reusable set of fields in ServiceNow?
Table
Which Flow Designer flow can be used to automatically close resolved cases if customers do not respond within a specified time?
Auto Close Resolved Cases
What type of script would will create to prevent the "Rows removed by security constraint: x" Message from being displayed?
Business Rules
What is the ServiceNow tool for ad-hoc data analysis?
Performance Analytics
What feature allows ServiceNow to consume external APIs?
REST Message APIs
What is the ServiceNow tool for customizing the look and feel of the platform?
Service Portal Designer
What is the database of assets called in ServiceNow?
Configuration Management Database (CMDB)
How to revert the version in flow designer?
We have table called sys_update_version from this table will select the particular flow sys id and will revert the versions.
Which feature provides real-time monitoring of key metrics?
Performance Analytics Widgets
What tool helps automate file transfers with other systems?
MID Server
What is Foreign Record Insert?
A foreign record insert occurs when an import makes a change to a table that is not the target table for that import.
Out-of-the-box. Cases are automatically closed after how many days?
10 days
What object is not available in all business rules?
Previous & g_scratchpad
What capability enables data visualization with external BI tools?
OData Integration
Which integration capability supports event-driven automation?
Webhooks