Dora the Solutions Explorer
Kneading the dough
Be the one in Control
HELP! I'm a Customer and I need Assistance!
Wild Cards
100
With a monthly service of $15, ____ is a depository account that can have the MSF waived with a beginning day balance of $1,500.
Chase Total Checking
Chase College Checking is an acceptable answer. (see Solutions Explorer)
100
In 1 singular cashbox, $___ is the upper drawer limit and $___ is the bottom drawer limit. This totals to $____.
What is: $5,000 , $20,000 , and $25,000
Article no. 32567
100
When entering dual control key box log, what are the 4 questions that should be asked and answered? (not looking for add/remove)
when, what, why and who
Article no. 32572
100
When opening up an account for a customer who is a US permanent with a Green Card, and is a non-US citizen, ___ is appropriate PRIMARY ID
What is...
- Birth Certificate (minors only)
- Driver's License w/photo (US)
- Passport Book w/ photo
- Permanent Resident Card w/ photo (also known as the Green Card or Resident Alien)
- Social Security Card (minors/seniors/disabled)
- State Issued ID w/ photo (US)
- Tribal or Bureau of Indian Affairs w/ photo (US)
- US Employment Authorization Card w/photo
- US Military/Veteran's ID w/photo
Article no. 32402
100
When using Chase Answers for an answer, its wise to check which part of the article first?
A. Title
B. Important Things to Know
C. How Do I?
D. What Are?
B. Important Things to Know
Very often a question would be answered there 1st.
200
A product the customer needs to enroll in by linking a qualifying Chase savings account. This product pays all transactions , including everyday debit card transactions.
Overdraft Protection
Standard Overdraft Practice and Chase Debit Card Coverage are not acceptable answers.
200
A buy/sell exchange of $2,001 is happening between cashbox 1 and 2. Is this required to be processed on TE?
Yes, buy/sell transactions must be processed on TE during exchanges over $2,000 between cashboxes, transactions involving vault, ATM, or cash recycler.
Article no. 32260
200
For best practice in dual control. When should the performer and observer be assigned in dual.
Before, this helps avoid confusion.
200
When performing maintenance on an account, ___ is how branch and Chase employees authenticate themselves.
What is Connect Us
Article no. 32384
200
60 years is the age that JPMC defines as an ____ .
A ____ is anyone 18+ that any employee reasonably believes is physically or mentally incapacitated and unable to protect their own interests.
____ must be filled out if suspected fraud
What is an elder person, vulnerable person, Suspected Fraud and EVP Web Referral.
Article no. 32571
300
When opening an individual account, these are the following requirements for CIP.
What is: D.O.B, ID number (ID,SSN,TIN,ITIN), Legal name on ID, residential or military address.
Article no. 32419
300
A client comes in depositing $10,001. This form must be completed before the customer leaves the branch.
What is a CTR
Article no. 32259
300
During an audit, when does Dual control start?
Dual starts once the audit has been announced to be completed.
Article no. 32604
300
The customer and I are only talking about checking and savings accounts. Is the disclosure mandatory? Yes or No. Please explain as well.
No, there are certain times when disclosures are mandatory. Talking about products and the customer inquires about written or something to take home, would require a disclosure. etc.
Article no. 32402
300
What can be logged?
A. Complaints
B. Feedback
C. both
C. Both
Complaints are mandatory to log, feedback that can help client experience should be logged as well.
Article no. 32350
400
As of December 2025, this credit card earns: 125,000 bonus points after spending $6,000 in the 1st 3 months of account opening, $300 annual travel credit, as well as 8x points on Chase Travel.
What is the Sapphire Reserve?
400
Is this check negotiable?
No (you and your team discuss why).
Article no. 32647
below is the original check.
found at the link below.
400
These colors will flash twice simultaneously on a KABA 252-552 when there's been a successful operation.
Green and Red LEDs will flash twice
Article no. 32609
400
____ is a transaction that can NOT happen over the phone, even with proper authentication.
- Account status change (i.e. reopen / change status on an inactive, dormant, closed or pending closed account)
- ATM / debit card PIN change where banker enters PIN for customer
- CD / IRA renegotiation
- Debit card issuance (new card)
- Demographic change to date of birth or Tax ID
- Direct deposit set up
- IRA distribution
- Name change
- New account opening
- New stop payment on cashier's check
- Owner / signer change
- Out-of-profile funds transfer
- Safe Deposit Box Content Reclamation Request
- Wire transfer
- Wire Transfer Service Authorization; see Chase Private Client (CPC) account opening / servicing > Help a CPC / JPMorgan Private Client (JPMPC) client request a wire transfer by phone / email
Article no. 32384
400
Processing found cash that belongs to customer or an unknown customer is an example of how we use what TE transaction?
What is General Ledger?
500
Your primary point of contact
Ensures you get the most of your Chase Private Client relationship and helps you manage your everyday banking needs by connecting you with the right specialists.
Who is the Chase Private Client Banker (PCB)
500
Can we accept this from a client?
No, we are unable to accept or redeem mutilated cash/coin. Refer client to B.E.P. and U.S. Mint
Article no. 32260
500
Although it is acceptable to ask a coworker to look away, ___ is an effective way to conceal a combination.
When you...
- Position your body in front of lock to block view
- Use an object (e.g. a piece of paper) to block view
- Use your hand to completely conceal the dial or keypad
Article no. 32609
500
In one session there were 3 people present during the account opening. I am required to give ___ disclosure(s).
One
Article no. 32483
500
John Haley works at the mall. He came in today and made UNUSUAL comments about child trafficking that led me to feel he is involved in this type of activity. He does not have a personal account with us but works at JCP and makes deposits to the JCP account on a regular basis.
__ is the name of the form that should be completed before Mr. Haley leaves the branch
What is a UAR.
Article no. 32893