ITS Services and Resources

Help Desk

100

The lower level of Brookens Library

Where is the Help Desk located?

200

217-206-6000

What is the phone number for the Help Desk?

300

[e-mail]

What is the email address for the help desk?

400

Live chat on the web site

What can I do if I want to talk to someone in live time, but not on a phone or in person?

500

1st point of contact for all technology related questions, including connecting, Canvas, accounts, email, Box, checkout equipment, and so much more

What is the ITS help desk?

Software

100

Office 365 is free for all students

How can I access the Office suite?

200

Box, Google Drive, and OneDrive

Are there any cloud storage options available for students?

300

WebStore - https://webstore.uis.edu

Where can I purchase discounted software?

400

LinkedIn Learning - http://go.uis.edu/linkedinlearning

Is there on demand training available?

500

Citrix Virtual Desktop - https://uiscitrix.uis.edu

How can I access software that the university has licensing for from any device?

Resources/Services

100

Laptops, mifis, microphones, webcams

What equipment can I borrow from ITS for free?

200

UHB 2000 and the Media Lab in the Lower Level of Brookens Library

Where can I find public computer labs where I can work/print?

300

One year after your last semester of enrollment

How long does my UIS account stay active?

400

We love our student workers! Apply through Career Connect.

Can I get a job working with ITS?

500

In person, via email, via phone, live chat

How can I get help from ITS?