Device Fixes
The FIRST ACTION to take when things on any device are acting "sus" and not working as usual
Restart the device
PLACE TO CHECK before staff exhibits "fan behavior" and attempts to purchase new software
RRISD Approved App List
Information you MUST provide when submitting a ticket for a staff device that "highkey" needs service
Your name (logged in), the service tag (device number, service number), explain the issue, explain steps tried, provide room number
This year is "snatched" because THIS is something we no longer need to have before using apps with students under age 13
Parent software approval signatures
Along with strategic and consistant teacher monitoring, use this TOOL to keep your student Chromebook activity "valid"
GoGuardian
know that if parents use it, they will also see daily activity
What is the ACTION when I have already restarted but tabs or website sites in Chrome are only behaving "mid" and something in my browser is lowkey bugging
Clear cache and cookies
So that you don't get "mewed" by your ITS, be sure to CHECK the ___________ before using a website/program with your students
RRISD Approved App List
STEPS to check when a student claims a website is not working right..."girl what"...
Check the spelling/typing of the site, name, ID etc and check HOW a student is trying to access it
Check that student is signed in correctly
"Me when" directing students on the new step to get on Eduphoria
Refer them to new app in Classlink
Single campus elementary ITS will also be training and supporting staff in ways are "giving"___________energy
Instructional Coach
STEPS for when the flat panel seems to have "yeeted" the Wifi an no immediate help is available...restart, turn wifi on/off again, restart device, place a ticket, and then______________
Get ethernet from front off ice bins and plug it into the back of the phone and then to the computer on the panel
WEBSITES that do not require the following attributes are allowed to be used by Staff without approval (and staff can use their "simga" energy in regards to using it with students as well)
Log-in and/or payment plans
STEPS and INFO needed for when a student device needs assistance and I have checked student steps for accuracy and restarted the device and dont want to flush it down the "skibidi toilet"
Submit a Red Cross Ticket WITH student name and the issues/steps attempted (device tag is icing on top)
"student device not working" is not a ticket
"Be so for real," if I see that my name is wrong, missing, or attached to wrong data on the campus website directory, I should __________
Wait longer....and when you have heard directory syncing has been updated and it is still wrong, place a ticket
Staff now have the permissions to be a AI "rizzler" using this Google AI program in many Google products
Gemini
SPECIAL TRICK to try when a student Chromebook is "caught in 4K" with it's power light on but the screen is black
Press the power and refresh button at the same time
STEPS to complete if the approved apps is not "serving up" wesbites, software, or programs you would like
Complete the software approval form and then sumbit ITS for 1st approval on the many approvals it must receive
To stay out of my "slop era," once I place a ticket and I want to view progress, make changes, or delete it I need to______________
Log into Red Cross and look for My Tickets
Students in these grades will get "glowed up" Chromebooks
2nd-5th
The NUMBER ONE method and platform that "slaps" (is best and preferred) and is to be used for communication on questions or inquiry on tech support with the ITS
#1 Google chat
Also, ticket (fixes etc), email(lesson plan, assistance etc), and office calls
NEXT STEP TO when a student Chromebook is "delulu" and is giving weird message energy like not connecting to wifi, sites loading inncorrectly and a restart, Chrome update, and cache clear did not fix the problem
Have student ake to front office or ITS for a powerwash, chat for availability
The number of years a program will keep "main character energy" and stay on the approved list
Five
In order to continue teaching or learning the FINAL STEP for when a student or staff device is ☠️ and the ITS is a "NPC" (non-playable character),
1. I have tried know fixes,
2. I placed a Red Cross ticket,
3. _______________________
Checking out a loaner from the front office for use until repairs assistance is available
ONLY DURING AUGUST DISTRIBUTION..if a student's charger is "cooked" they must ____________ in order to get ONE FREE replacement
(this does not included missing chargers)
Provide the damaged charger
(but also understand that any damage later in the year will need to be paid per the device agreement)
THIS is the biggest ITS myth that is "cap" (a lie...well maybe a misconception)
They can can fix or are in charge of anything that plugs in, turns on, or uses the internet
IT vs ITS