Account Knowledge
UB--Enter--F6
How to update buyers Address?
C---Select line-- ENTER
What is Change a scheduled Auto Pay?
This may be a call from a debt collector
What is the Mini Miranda?
What is the Verbal Authorization?
Trypophobia
What is the fear of clusters of holes?
Where do we find extra phone numbers?
K---Select line-- F6
What is skipping an auto pay?
Open, Facts, Negotiations, Close
What are the 4 parts of the Call Flow?
6 months of on time payments on Auto Pay
What is an SMOD?
Baby Rabbits
What is a Kit?
2 times an hour apart- no vm then lvm
How many times can we call a customer a day?
2-3 days
What is auto pay processing time?
BIF- Half- Something
What are the rungs of the Ladder?
Reduced to 80%
What is the percentage we can reduce an account above 4000$ to for an Lmod?
What is M&Ms?
IN-- ENTER--S
How to find a shop?
M--- Select line to adjust-- ENTER-- Adjust account number---Enter--- F6---F8---SL--F4
How to adjust account number?
Are you able to pay that? or Can you pay that?
What is the wrong way to ask for the balance?
2 deferments
What it the number of deferments a customer can have a year?
The first animated star to be on the Hollywood walk of fame.
Who is Mickey Mouse?
How to pull up contract?
2 NSF in row
What is the number of NSF to cause AP to Disconnect?
Payment or a plan
What is the One Call Resolution?
10 days
What is the number max days for a Qmod?
Perfect
What is Shannon, Ashlie, Daune and Katrina?