CSI: Grievance Edition
This management level handles Step 1 of the grievance process and is normally the person who issued the discipline being disputed
Who is the immediate supervisor?
A high-severity safety violation involving energy isolation that is considered Gross Misconduct
What is Lock Out/Tag Out (LOTO)?
This behavior requires members to ask both sides for evidence and cross-reference all information before making a decision
What is actively question?
When writing a grievance response, your response represents this party’s position — not your personal opinion.
What is the Company?
This person opens the Review Board meeting, outlines procedural scope, and presents the Company’s position
Who is the HR facilitator?
If a grievance form lacks the required guard signoff/date and more than this many business days have passed since discipline was issued, the grievance is invalid.
What are 6 business days?
A Review Board member may not reduce a termination to a suspension or warning in a gross misconduct case once this has been confirmed.
What is the conduct (or the rule violation)?
A Review Board has limited evidence and no disciplinary action form. Rather than moving forward, this is the proper next step.
What is pause the meeting and request the missing information before deciding?
These types of details should be used in responses instead of assumptions, opinions, sarcasm, labels, or emotional wording.
What are facts, dates, times, or verified information?
This phrase describes the Review Board's decision, meaning no further appeals are allowed.
What is final and binding?
The deadline the committee has to escalate a termination grievance before it is considered closed.
What are 5 business days?
In a gross misconduct case, these circumstances — such as years of service, clean record, personal stress, or intent — must be excluded from deliberation.
What are extenuating circumstances?
Before making a determination, Review Board members should actively cross-reference witness statements, supervisor responses, prior-step documentation, and relevant forms to ensure this type of review.
What is a fair and complete review?
This short response is listed as a “Don’t” because it is too vague and does not explain the factual or policy basis for the decision
What is “Write up stands”?
If more information is needed before the final verdict, the Review Board must consult with these two parties together to maintain transparency.
Who are HR and the Committee Representative?
If the grievance form is properly signed by security but has no supervisor comments, the Next Level Manager should calculate this from the guard’s signature date before proceeding.
What are 5 business days?
Multiple witnesses, badge access data, and video footage are examples of this kind of information used to determine whether the conduct occurred.
What is evidence?
A Review Board member should root out emotional arguments, hearsay, and personal history by focusing instead on hard timelines, verified operational records, and concrete evidence.
What is being data driven?
A strong grievance response should cite this and explain how it applies to the decision being upheld or overturned
What is relevant company policy and contract language
These are the five stages of the Review Board meeting structure, ending with a written and signed decision.
What are Introduction, Presentations, Q&A, Deliberation, and Final Verdict?
These terminations go through the regular grievance process, while gross misconduct, low-severity safety violations, general misconduct, and other non-attendance cases go straight to the Review Board.
What are attendance-related terminations?
This acronym reminds the Board to Confirm classification, Look at evidence, Exclude extenuating circumstances, Assess whether conduct occurred, and Remember the Board cannot reduce discipline once conduct is confirmed.
What is C.L.E.A.R.?
This mindset requires Board members to see themselves as peers with the Committee member, working together to determine facts rather than defending predetermined positions
What is objective collaboration?
Because grievance forms may be scrutinized in future legal proceedings, they should be treated as this type of document.
What is a binding legal document?
Rather than being swayed by emotional arguments, the Review Board must evaluate the individual circumstances of the case along with this.
What is factual information?