Operations
What does KPI stand for?
Key Performance Indicators
What does Saas stand for?
Software as a service
What does CSM stand for?
Customer Success Manager/Management
What is Noor's Favorite color?
Orange
What is iVoiceUp's main social media platform?
What are 2 main objectives of The Head of Operations ?
Workflow process improvements & KPI's
What two measures that decide a task’s priority?
Urgency & Duration
What are the CSM’s main objectives?
Retain customers and increase deal upsizing
What did Ahmed Genedy study?
Petroleum Engineering at AUC
What is iVoiceUp's USP (unique selling point)?
Highly intelligent platform yet very simple and user friendly
What is Emotional Intelligence?
The capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically.
Breaking a project into sprints of development, what is it called?
Agile methodology
What are the 5 main components of the platform?
Web intake form, dashboard, workstation, analytics, and customization settings
What sport did Yomna play in college?
Soccer
Name 3 Clients that work with iVoiceUp?
CocaCola Egypt, Juhayna, Americana, B.Tech, Edita...
Name 3 skills needed as HOO?
Communication, Data Processing, Problem solving, decision making
How many types of technical issues does can a system have?
4: critical, major, minor and cosmetic
Which department do we work with the most?
Tech
Name 2 people born in January
Marwan & Eman
What are the two main products iVoiceUp is currently selling?
Enterprise & Ventures
What is the focus/objective of the current special projects managed by The HOO?
User Experience
What are 5 phases of any technical process?
idea, design, development, testing, and maintenance
What is the name of the CSM holy grail document?
Current Status Sheet
What musical instrument does Mariam play?
Piano
What's the name of the successful podcast that Genedy was interviewed on?
Al Masna3 with Ahmed Naguib