C
When an appliance qualifies for the in warranty D&G Appliance Care Plan and it is sold on the call, what wrap-up code do you use to summarize the call?
In Warranty - Contract Sold
When a consumer has already purchased and Extended Service Plan (ESP), what wrap-up code do you use to summarize the call?
In Warranty - Not Sold - Existing ESP
When the appliance price is greater than $10,000, what wrap-up code do you use to summarize the call?
In Warranty - Not Sold - Appliance Price
When the consumer declines the D&G Appliance Care Plan and states the monthly payment is too high, what wrap-up code do you use to summarize the call?
In Warranty - Not Sold - Plan Price Too High
When the consumer declines the D&G Appliance Care Plan and states they do not want to commit to the monthly payments, what wrap-up code do you use to summarize the call?
In Warranty - Not Sold - Monthly Payment
When you are unable to offer the D&G Appliance Care Plan because the consumer has an open service ticket, what wrap-up code do you use to summarize the call?
In Warranty - Not Sold - Already Serviced
** Connect to Service Main **
When you are unable to offer the D&G Appliance Care Plan because you had to utilize the Service Solutions Process, what wrap-up code do you use to summarize the call?
In Warranty - Not Sold - Service Availability
** Remember to ask your leads in chat for assistance in completing this activity **
When the consumer declines the D&G Appliance Care Plan and states they would rather order parts and repair the appliance, what wrap-up code do you use to summarize the call?
In Warranty - Not Sold - Ordered Parts / DIY
When you are unable to offer the D&G Appliance Care Plan because the consumer has a real Safety concern, what wrap-up code do you use to summarize the call?
In Warranty - Safety Issue / Concern
** Connect the consumer to the Safety Team **
When the consumer declines the D&G Appliance Care Plan and states they do not want duplicate coverage on their in warranty appliance, what wrap-up code do you use to summarize the call?
In Warranty - Declined Additional Coverage
When you are unable to offer the D&G Appliance Care Plan because you are speaking to a tenant and someone who is currently living in a rented home and does not own the appliance, what wrap-up code do you use to summarize the call?
In Warranty - Not Sold - Other Reason
Other reason is: Rental Company / Leased
When the consumer declines the D&G Appliance Care Plan and states they would like to speak to someone above you about their situation and complaints, what wrap-up code do you use to summarize the call?
In Warranty - Not Sold - Other Reason
Other Reason: Escalation
When you are unable to offer the D&G Appliance Care Plan because the consumer is unable to provide the model and serial number, what wrap-up code do you use to summarize the call?
In Warranty - Not Sold - Other Reason
Other Reason: No mod/ser
When you are unable to offer the D&G Appliance Care Plan because the consumer is needing assistance with their garbage disposal, what wrap-up do you use to summarize the call?
In Warranty - Not Sold - Other Reason
Other Reason: Microwave / Cannot be serviced
When you are unable to offer the D&G Appliance Care Plan because the consumer is calling about a GE range, what wrap-up code do you use to summarize the call?
In Warranty - Not Sold - Other Reason
Other Reason: Other brand
You selected the In Warranty - Not Sold - Need to speak with partner / spouse. Explain what happened on this call.
Followed Step 2 in the SOP and offered a Call Back
You selected In Warranty - Not Sold - Consumer Disconnected / Technology Issues. Explain what happened on this call.
Consumer disconnected call before offer could be made - OR - technology issues prevented ability to make a sale
You selected In Warranty - Not Sold - Appliance Age. Explain what happened on this call.
Not eligible if appliance is out of warranty
You selected In Warranty - Not Sold - Other Reason and also selected Trade Consumer. Explain what happened on this call.
Trade Consumers (Ex: Apartment Complex, Dealers, Contractor, Service Provider, etc.)
You selected the In Warranty - Contract Sold. Explain what happened on this call.
I SOLD THE PLAN!!! (and followed the script verbatim, especially the red verbiage)