CST
Can an AH use Zelle to initially fund a new Acct?
NO!
Zelle cannot be used as a initial funding for an acct.
SR?
and MR?
Service request
Security referral
Manual Request
What are the Incoming ACH limits for a Cashback Debit (MADEB)
$10,000.00 per 30-day rolling period for each Account Center registered owner
Funds Transfer Deposits/Retail Branch Base Document
If you freeze a DC, what transactions will still go through?
Bill payments
Transactions that merchants have marked as recurring
Returns
Deposits
Dispute adjustments
Internal or external transfers
Reward redemptions
Checks
Debit Card Maintenance Deposits/BFU/Retail Branch Procedure>Freezing Debit Card
Can a JO be removed once added to an Acct?
Advise the joint owner cannot be removed, the existing account would have to be closed and a new account opened with desired owner.
Joint Owner Maintenance Deposits/Retail Branch Procedure
If a Zelle payment is not instant and instead says In Process What does this mean for the time frame?
If the Payment enters In Process this transaction will be sent via standard payment and will arrive in 1-3 business days.
CEG?
Call Escalation Group
for the AH--- Supervisor
What is the minimum ACH transaction that can be processed?
$25.00
Funds Transfer Deposits/Retail Branch Base Document
Do you need to second level verify to freeze a DC?
Yes
Debit Card Maintenance Deposits/BFU/Retail Branch Procedure>Freezing Debit Card> Step 4
JO cannot be added if they are a Beneficiary True or False?
True- They would need to be removed as a beneficiary before being added.
What do we Utilize the Customer Detail page for in CST?
Payment created date
Sender
Payee
Amount
Status
Incoming/outgoing
Payment claimed
OAC?
Online Account Center
What is the cut-off time for ACH?
5pm Et
Funds Transfer Deposits/Retail Branch Base Document
What do you do if a TP calls in saying they found a DC?
Advise the TP to shred the DC and then go to Atlas and list the DC as lost.
Debit Card Maintenance Deposits/BFU/Retail Branch Procedure>Debit Card Found by Third Party
Where do you find the JO form online?
Once signed in Ah can find form under Services > forms and Docs or under JO maintenance
Where can we view the AH's registered Token?
BOS?
Back office Support
What are the ACH limits for all other accts besides (MADEB)
$250,000.00 per 30-day rolling period for each Account Center registered owner
Limits are subject to a combined incoming/outgoing limit of $300,000.00 per 30-day rolling period for each Account Center registered owner
Funds Transfer Deposits/Retail Branch Base Document
Do you need to second level verify to unfreeze a DC?
Yes
Debit Card Maintenance Deposits/BFU/Retail Branch Procedure>Unfreezing Debit Card> Step 2
What requirements does the JO need to meet before being added to acct
Joint Owner Maintenance Deposits/Retail Branch Procedure
Where can we go to view AH snapshot/view?
Zelle SWTS
HSU?
High Security Update
What dollar amount are we able to start checking Compass for transfers?
$5000+
Funds Transfer Deposits/Retail Branch Base Document
What are the options that an AH has to reset the PIN on their DC?
Bonus Points! what do we need to advs ah have ready before transferring to IVR?
They can use the OAC or we can transfer to the IVR
Debit Card Maintenance Deposits/BFU/Retail Branch Procedure>Set/Reset PIN
What are the Options for AH to add JO to acct?
Joint Owner Maintenance Deposits/Retail Branch Procedure