Keys
General Procedures
Mail/Packages
Customer Service/Issues
Policies
100
"Do you feel safe?"
What is the correct question to ask if a resident tells you that they lost their keys?
100
7:00 AM and 7:00 PM
What is the time we lock the doors?
100
A resident paid extra for shipping (excluding Amazon Two-Day shipping) and therefore the package must be filed immediately.
What is an express package?
100
Personl Data Card Binders, and if time, the DVDs
What do we make sure to take out of the building in case of a fire alarm?
100
1:00 AM and 7:00 AM
When is movie-watching allowed at the desk?
200
Call Liz, Su, and Matt
What is the number you call if a resident answers "No" to the lost key question?
200
Picture ID
What is the thing you ALWAYS collect REGARDLESS of what a resident checks out?
200
Tell Dooley immediately so we can find it!
What is the proper procedure if a package appears to be missing?
200
Campus Safety and the AOC (only in relation to the DESK)
Who are the first two people you call if there is a fire alarm?
200
Only the resident of that room.
Who is allowed to have keys for a room?
300
$60
What is the cost to a resident for a re-core of their room (not including a lost mail key)?
300
$1 for 15 minutes, $6 for longer
What is the correct charge amounts for lockouts?
300
Return to sender
What if the resident doesn't show up in the housing reports?
300
ALWAYS log the resident's name, and the date, time, and title. ALWAYS.
What is the proper procedure for checking out DVDs?
300
Read portfolio, post key inventory, and do desk duty
What are the three things you should ALWAYS do FIRST when you get to your shift?
400
Inform the resident they will have a new key soon, issue them their lockout, and place the key on Matt's desk with a note.
What is the proper set of steps to take if a key is broken?
400
Although comfortable, this includes pajamas
What is improper front desk dress code?
400
Rip it up and throw it away
What does one do with the package slip after the package has been picked up?
400
The most important person at the desk
Who is the customer?
400
ONLY J-Mac DAs
Who is allowed behind the desk?
500
Record name and room number, email Dooley to let him know, and high five them.
What is the correct action if a resident comes up to the desk and tells you they found their keys?
500
The number one most important aspect of the desk
What is CUSTOMER SERVICE?
500
One of the most important things to do when signing out a package
What is the action of signing your initials and the date?
500
11:00 PM and 7:00 AM
What is the time that groups (people pulling up chairs of any kind) can be at the desk?
500
No one is ever allowed to do this with their bodies and the desk.
What is sitting on the desk?
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