Polaris
What is the icon for where I can locate PATRON INFO (Record ID)?
What is clicking on isymbol (black circle with i in middle) by patron's last name
What is ALL CAPS
What is Books by Mail (BBM) Program?
What is a free service personalized for eligible patrons to select and borrow materials and receive in reusable zippered bags through the U.S. Postal Service. A return address label is included in the package, making it easy to mail back!
Who runs the Talking Book Library?
What is Pinellas Talking Book Library, through the Pinellas Public Library Cooperative
What is the list called when staff pull expired hold items and items requiring transfer due to changes in pickup location after fulfillment?
What is Holds to Action (Unclaimed)
Where do you go in Polaris Leap when you want to place Multiple Holds for a patron?
Open Library Card, go to Holds/Ready for Pickup, Click Multiple Holds button to proceed
What should you ask and do when someone comes up and asks to get a library card/PC access card?
"Do you or have you had a library card with us before?"
Look patron up by birthday or name to verify they do not have a library card or PC access card already.
True or False: Patrons can still check out items in person at any library branch when they are enrolled in Book by Mail Program
What is False
BMM is intended solely for individuals who are truly homebound and unable to visit the library due to a disability.
What service does Talking Book Library provide?
What is a free service to residents of all ages who are unable to read standard print material due to visual, physical or learning disabilities whether permanent or temporary.
How often do you renew a PC Access Card?
What is one year
REMINDER: When creating a new library card, expiration date is automatically set for two years so you have to manually change the expiration date to one year.
True or False: Patrons can see what Blocking Notes we type in their accounts
What is False
What are the two material types that you can only check out up to 20 items for?
DVDs/Blu-Rays and Music CDs
How many items can a BBM user have checked out at a time?
What is 8
What does the Talking Book Library provide?
What is recorded, Braille and large-print books and magazines as well as a collection of descriptive videos and playaways.
What should you inform patrons of when they request to purchase a replacement copy due it going into a Lost or Damaged status?
What is the new items must have the same ISBN as the item being replaced. We also do not accept items that are used.
What is the name of the tab in Polaris Leap when patrons want to sign a holds pick-up agreement form to link patron records?
What is Associations
What do Reciprocal Borrowers have access to and what borrowing privileges does it not include?
What is check out physical materials and place holds on materials free of charge.
Does not include mobile hotspots or online resources (databases, eBooks, eAudiobooks
How long are the loan periods for BBM items?
What is 8 weeks
Who does Talking Books partner with for materials?
What is NLS (National Library Service for the Blind and Print Disabled) and Library of Congress. The library collection has thousands of titles to choose from in fiction and non-fiction, pre-school to adult.
What two forms need to be filled out when issuing a Refund Request?
Sarasota County Board of County Commissioners Refund Request and Refund Request Submission Form
(LHR Sharepoint - Forms - Go under Transaction Reporting and Refund Requests section towards bottom of page)
What do you do in Polaris when someone has multiple overdue items and are being charged but want to renew/check them out again? (No waiting list)
What is the items have been removed from "Check Out" but are now under being charged under "Account"
Copy the barcodes and go back to "Check Out" to check them out to them again. The fees will remove themselves if successful.
How much does it cost to get a yearly/twelve-month Non-Resident Library Card?
What is $40
When reserving items, patrons can either be a "request" or "continuous" BBM user. What is a "request" patron versus "continuous" patron?
A request patron only wants materials that are requested by them. They can either place holds on items on their own or they can call Info Central at 941-861-1110 and a team member can place holds.
A continuous patron will tell us their preferred authors, genres, and favorite titles. We will ask them if there are any subjects or content that should be avoided. Ask how many items they would like at one time. Once we know what types of items they would like to receive, we will choose these items for them.
What does BARD stand for and what is it?
What is Braille and Audio Reading Download
Online, password-protected service that provides access to hundreds of thousands of audio and braille books, magazines, and music scores available from NLS. BARD Mobile (app)
Claims Return: What are the three things you should do when a patron states that they have returned an item that is still on their account?
1. Check the shelf but first determine which library the patron returned the item.
2. Renew the item (unless the account status is UM)
3. Ask the patron to search again at home and contact the library if unsuccessful.