Jackson History
This city is home to Jackson West Medical Center
What is Doral?
This TigerConnect solution helps manage physician call schedules.
What is TigerConnect Physician Scheduling?
This color represents our lowest risk level on status reports and indicates “go” in GLRA documentation.
What is green?
These two letters stand for a registered nurse.
What is RN?
This term refers to the official launch of a new system.
What is go-live?
This is the name given to Leti's team, also known as Departmental Systems.
This is the name of the hybrid cloud agent used for much of our integration work at Jackson.
What is CareConduit?
This Jackson stakeholder is famous for fiery feedback.
Who is Mike Garcia?
This is the unofficial unit of time between a nurse call alert and someone yelling, “Why is no one answering this?!”
What is 2.7 seconds?
This term describes the process of visiting units to support, answer questions, and troubleshoot during go-live.
What is rounding?
This was the official go-live date at Jackson West.
What is October 22, 2024?
This feature was the most well-received by Jackson, allowing TCPS jobs to feed roles on the TigerConnect Messenger.
What is Role Sync?
This TigerConnect teammate does the best impression of a specific Jackson stakeholder.
Who is Tim?
This is the anatomical name for the kneecap.
What is the patella?
This medical acronym does not describe a heart condition, but rather the feeling after go-live week.
What is WTF?
This person is the OG, aka the original scheduler at Jackson West.
Who is Yainelys Perez?
This TCPS feature is not something that birds create to lay eggs, but rather allows multiple disparate schedules to be viewable under a single group name.
What are nested schedules?
This many TigerConnect team members attended the Memorial Go-Live onsite.
What is 9?
The unspoken rule at Jackson: If you're bringing bad news to a meeting, you better also bring this.
What are pastelitos?
This is the medical term for what happens to a project manager’s blood pressure during go-live week.
What is hypertension?
This is the CEO of Jackson West, whose first name is the same as someone on our project team.
Who is Eddie Borrego
This is the only TigerConnect product not being deployed at Jackson.
What is Patient Engagement?
This is what a PM might say when asked to get 3 weeks of work done in 3 days.
What is “I'll see what I can do... but also, no.” 😅
This fruit was once a common training tool for injections.
What is an orange?
This is the prescription-strength solution for troubleshooting when regular coffee just won’t cut it.
What is a double‑strength cortadito with a colada chaser?