Jackson 1
Jackson's CEO
Who is Laura Prieskorn
Similar to VA, this is a long-term, tax-deferred insurance contract designed for retirement. Subject to investment risk, but managed and prioritized by the customer
What is RILA
FTE
What is Full time Equivalent?
The joyous morning where a member of the team logs on at 5am to monitor the daily processes for many Operations functions
What is Morning Reporting?
Covers anything that leaves the building. Ex: Letters and confirmation of statements. Also ensures that things go out on time , especially with VA's?
Who is the outputs team
Jackson is known for this product (#1 seller)
What is Variable Annuity
Responsible for developing and distributing Jackson's products to the market
What is JNLD (Jackson National Life Distributors)
KPI
What is Key Performance Indicator or Key Performance Index?
This is where we track out time to the cards we are working that sprint.
What is Tempo?
Assigns work to individuals based on the skills they have. Also able to monitor the amount of time associates spend on each task to make sure they are on track
What is jPOD (Jackson Production on Demand)
At the end of the life of a contract the beneficiary will find this department.
What is Claims
Jackson's Values
What are empower, execute, respect, create
MVP
What is Minimum Viable Product?
The one stop website that provides detail and methods to troubleshoot almost any report/issue in OA.
What is Confluence?
Balances the work load for associates on a 30 min basis.
What is Auto Load Balancer
Used to store policy information
What is Cyberlife
Jackson’s daily business costs that don’t fall under cost of products sold. Common examples include payroll, travel, property taxes and office supplies.
What is Operational expenses
SLA
What is Service Level Agreement?
OES is made up of these 3 teams
Who are Ops Analytics, Project Management, and Command Center?
Department in charge of handling day to day money and ensures clients contract is maintain in a good order.
What is Remittance processing?
Business Unit that OES and L&D fall under
What is CSS
Time an associate spends out of queue. Meaning Jackson still pays them but they are not in queue. Examples: PTO and Meetings.
What is Shrinkage?
RO
What is Reassure Oversight?
Service arm of the organization, supporting our financial professionals, distributors and customers through daily processing.
Operations
Command center can use it to assign tasks to associates that have the required skills to complete the tasks. Managers can also use this tool to have insight on whether more training needs to take place or if new hiring is required.
What is the TST?