Enrollment
The customer population that goes to cigna to enroll.
What is NA/O500
The number of exercises a member needs to complete to count as engagement in an exercise session.
What is one exercise
Because of this, NPS dipped in Q3 2022
What is, a new NPS survey design.
The NA/O500 client with the most enrollments in 2022
What is Cigna Employer.
The most utilized pathway (name the body part)
What is the Nonsurgical, Back, Intermediate, MT, Low Back Pain, Chronic/Subacute (12.3%)
Second only to Nonsurgical, Neck, Intermediate, MT, Cervical Spine Sprain/Strain, Chronic at 6.4%
NPS in December 2022
What is 53
The member is considered enrolled when this happens
What is surpassing the payment page
Lowest utilized pathway body part
What is the ankle (4.4%)
Satisfaction in December 2022
What is 85.
Total eligible lives in 2022
The initial engagement rate for 2022, total population (+/- 5.0%)
What is 71.4%
This % of members claim a reduction of pain (+/- 5.0%)
What is 44%.
The total enrollments for Select in 2022 (+/- 500)
What is 11,316
NA/O500 % of 10+ exercise sessions completed (+/- 3.0%) for 2022.
What is 31.8%
Average savings per episode from reduced in-person PT
$960