PSC
How does one change themselves to admin agent in the Microsoft Partner Center?
1) account settings
2) user management
3) Click on user who is logged in
4) Assist customer as > admin agent
Does Pax8 offer SentinelOne Singularity skus?
Pax8 S1 is singularity. Our control and complete SKU's are singularity control and singularity complete.
Does Acronis have an NFR?
No
How many free licenses come with a BitTitan trial? How does a partner get their free trial?
5 licenses. Submitting a Product Management Request
If a partner orders incorrect NCE licenses, how long do they have to make changes to get a FULL refund?
24 hours
My partner is asking if our S1 Vigilance is just the regular or pro version?
It is Vigilance Respond
If a partner is buying Acronis through another provider and have a 1 year commitment, can they move to Pax8?
No, they need to complete their 1 year commitment
What documentation tool does Liongard integrate well with (hint, its nothing we sell)?
IT Glue
What would happen if a client were to remove Global Admin and assign Admin Agent/Helpdesk Agent to the Reseller Relationship?
They can remove it but then our support team couldn't go into the tenant until they re-add it. They will also have to re-add it anytime they need to provision a new licenses.
For Titan HQ, what is the user minimum required before they can convert to private?
250
For a 1 year commitment, how long before it is up can they initiate a CoC for Acronis?
30-60 days
What are the requirements for onboarding Call2Teams?
A partner has a client using MSFT Family Plan (no tenant ID) and wants to move to M365, anyone know if he can/should do this?
Yes. They want to buy a new business license to get that tenant id then migrate all other licenses to the new tenant
Does Pax8 sell SentinelOne Mobile?
NOOOOOOOO
Does Dropsuite bill in arrears or in advance?
In advance on the 5th of the month for the current month
How much did Microsoft 365 Business Standard go up in price on March 14th?
It did not
Is the nonprofit licensing for business premium a 6% margin or is that a mistake and its actually 12%?
All nonprofit licensing is 6%
A partner is asking for the two BEST EDR solutions we recommend for MAC OS. What do you recommend?
Bitdefender and SentinelOne
How long does Veeam take to provision?
2-4 business days
Who is responsible for covering the cost when an end user goes down in seats on annual Microsoft contract?
This is something the MSP needs to work into their contracts.