Product Knowledge
The hybrid network used to deliver services using fiber and coaxial cables.
What is HFC?
The meaning of the acronym FMC.
What is Fixed Mobile Convergence?
The cost to replace a Flow cable remote.
What is $1625 + GCT?
The name of the tab used to locate accounts in Cerillion.
What is the Search tab?
The meaning of Fit Await.
What are services pending activation?
The name of the modem used to deliver services on the HFC platform.
What are Arris Modems?
The name of FMC 1.0 and 2.0 packages.
What are Do It and Ya'ad and Road bundles?
The cost for a service relocation.
What is $1495 + GCT?
The name of the tab used to locate addresses in Cerillion.
What is the Customer tab?
The menu for viewing all provisioning actions taken on the account.
What is View Sales?
The type of the cable box used to deliver Legacy Cable Services.
What is DCT700?
What is DCT?
The number of Sim Cards/Mobiles offered with FMC packages.
What is 4?
The time frame for a refund to be processed to a customer.
What is 10-30 business days?
The name of the menu that displays the customer's MRC.
What is View Service Tree?
The workflow profile when adding an extra cable box to the account.
Hint: Tech is required
What is Add Services/Equipment (with appointment, no payment)
Grandfathered packages that can be merged with postpaid to form FMC Hybrid Plans.
What are Do IT Bundles?
The number of prepaid and postpaid sim cards that can be used with FMC 1.0.
What is 2 and 4?
The cost for a JAM Cerillion Vacation Plan.
What is $750 + GCT?
The name of the menu that displays call charges and VOD purchases.
What is Usage Itemization?
The workflow profile when adding/removing an add-on on the account.
What is Change Options - Immediate Provision?
This package is offered as stand alone with the FTTH?GPON Network.
What is Internet Vital?
FMC 1.0 packages that offer 50% off on postpaid services.
What are Do It More and Do It All bundles?
The cost to replace a customer owned AVS Hybrid STB.
What is $5,000 + GCT?
The name of the menu used to view notes on the account.
What is View Events?
The workflow profile when removing a vacation plan from the account.
What is Immediate Deprovision?