CERILLION
HOW MANY DIGITS IS A CRM ACCOUNT #
WHAT IS 8 DIGITS
HOW MANY DIGITS IS A LIBERATE ACCOUNT #?
WHAT IS 12 DIGITS
TRUE / FALSE, CENTRIAM IS USED TO LOG NOTES
WHAT IS, TRUE
TRUE / FALSE, FLOW SEND BILLS TWO WAYS TO THEIR CUSTOMERS. WHAT ARE THE WAYS FLOW SEND THEIR BILLS?
WHAT IS PRINTED AND EMAIL
WHAT IS SCCD USED FOR
WHAT IS TO LOG NON-TECHNICAL TICKETS
HOW MANY DAYS IS CRM BILLS DUE AFTER BEING GENERATED
WHAT IS 28DAYS
HOW MANY DAYS AFTER BILLS HAVE BEEN GENERATED WILL LIBERATE CUSTOMER BILLS DUE
WHAT IS 20 OR 21 DAYS AFTER IT HAS BEEN GENERATED
WHAT CAN YOU FIND IN CONTACT HISTORY?
NOTES LEFT BY MYSELF AND OTHER REPRESENTATIVES
HOW MANY WAYS CAN FLOW CUSTOMER PAY THEIR BILL.
AND LIST THEM
WHAT IS 4 WAYS
WHAT IS; FAST PAY / WEBSITE, STORE, MOBILE APP AND IVR
WHAT IS ACUT USED FOR
WHAT IS TO LOG TECHNICAL TICKETS
THIS IS WHERE YOU CAN GO TO VIEW ALL PAYMENTS MADE ON THE ACCOUNT
WHAT IS FINANCIAL CHRONOLOGY
WHERE CAN YOU LOCATE THE SERVICES CUSTOMER HAS?
WHAT IS SERVICES OR SERVICE SUMMARY
WHAT DO YOU CLICK ON TO LOG NOTES IN CENTRIAM?
WHAT IS (CONTACT ENTRY
WHAT IS GCT FOR LANDLINE AND MOBILE SERVICE
WHAT IS 25%
WHAT IS SALES AND POST SALES
This is where you go to view the different activities done on a customer's account
e.g. If they did an upgrade or downgrade or if service is removed from the service tree
WHEN ARE LIBERATE BILLS DUE AFTER BEING GENERATED
LIBERATE customer bills are due 20 or 21 days after it has been generated
AFTER GOING INTO CONTACT HISTORY, ON THE RIGHT SIDE WHAT CAN YOU FIND THERE?
WHAT IS ACCOUNT INFORMATION AND ACCOUNT CONTACT
WHAT IS GCT FOR INTERNET AND CABLE SERVICES?
WHAT IS 15%
True or False, the service tree includes the MRR with GCT
WHAT IS FALSE
W means?
W-Account Working |
Account Working. Bill no longer overdue
WHAT ARE THE STATUSES THAT MUST BE SELECTED IN ORDER TO SUCCESSFULLY LOG A NOTE IN CENTRIAM
WHAT IS (NOT STARTED, IN PROGRESS AND COMPLETED
WHAT IS CALL BARRED
WHAT IS call barred means that the customer will not be able to make calls but will receive calls