Menu Mastery
How many oz are in Large Size smoothie?
28 oz. Currently but will change in the near future! 👀
What is the name of our (POS) system?
Toast
What is the proper welcome for a guest?
How many digital probe thermometers are required in store at all times?
(2) digital probe thermometers
Who is responsible for leading the shift?
Manager in charge
Name (3) Classic smoothies off the menu
Any classics are valid (current menu)
What is the proper temp range for frozen storage?
what is one thing you can do to personalize your guests order?
Validate answers as presented
How often should sanitizer buckets be changed?
Every 2-4 hours or when dirty
What is an Ace in place?
How many (whey) protein scoops does (Large) PB Banana protein call for in recipe?
3 (whey) scoops
What is the Cash deposit policy in store?
- cash deposits entered in toast daily
- Deposits taken to bank every 2-3 days no longer than 4 days
What is our Service recovery? Define
H= hear
A= Acknowledge
R= Repair
T= Thank for allowing us to fix
What is the shelf life of Açaí concentrate once opened?
(7) days or 1 week
Why are walk ins critical to our success?
Updated Alignment, goals, promotions, expectations
Which is the most used milk alternative?
Almond milk
How often should you wash your hands?
Every 30 min at minimum or as you are changing tasks
What is our goodness guarantee?
if you're not happy with your order, we will remake it for free or give a refund, ensuring customer satisfaction by replacing an unsatisfactory drink with something else at no cost. It's a promise to fix any order issues to make sure customers leave happy, reflecting their commitment to quality and guest experience
What must be verified when an Ecosure auditor representative arrives?
Their digital badge and ID
Define W, W, H
What, Why, How
What are the (3) ingredients 3G Charger is made of?
Ginseng, Guarana, Green Coffee extract
Name (2) critical opening or closing tasks
Answers to be validated as presented
What is your overall OSAT for 2025?
Answers vary per location
Name two areas Ecosure always checks
Sanitizer concentration / red buckets
+
Cutting boards (food contact surfaces)
Your team is behind on sales, energy is low, and it’s only 4pm. What 3 actions do you take to finish strong?
Reset roles, motivate with urgency, push suggestive selling/promos, lead by example on the floor