1.01 Organization
Medical Center Security Services is staffed by non-commissioned security personnel who do not have what authority?
Statutory authority to conduct criminal investigations nor effect arrests.
Security Services personnel are responsible for reporting their nonarrival for their scheduled shift at least how many hours prior to the start of the shift?
4 Hours.
Where is the Incident Command Center located?
Within the Environmental Health and Safety (EH&S) office in the Cancer Center, on the 2nd Floor.
What is the mission of Wake Forest Baptist Medical Center Security Services?
“Safety through Service; it is our commitment to provide safety to all who enter the Medical Center by providing exceptional and selfless security services”.
True or False.
Security Services personnel will not complete an incident report (via ECOMM) for any incident involving criminal activity occurring on Medical Center property.
False.
Security Services personnel will complete an incident report (via ECOMM) for any incident involving criminal activity regardless of the reporting party’s desire to report.
Security personnel submits internal reports of criminal incidents occurring on Medical Center property but refer all criminal investigations to who?
Local law enforcement with jurisdiction.
How much time in advance are employees expected to notify their Supervisor in order to qualify as a scheduled absence (approved PTO)?
2 Weeks.
The ICC would typically be activated for what type of incidents?
Severe weather, active assailant/criminal activity, and hazmat incidents.
Use of the ICC may be extended to external resources (Fire/Police) for events impacting Medical Center operations. Use should be coordinated with Emergency Management staff.
True or False.
Security personnel will identify themselves to any person requesting identification.
True.
If law enforcement officers have an arrest warrant for an on-duty employee, Security Services will make arrangements for service of the employee at what location?
Security Services Administrative Offices.
True or False.
Security Services personnel have service jurisdiction outside properties of the Medical Center.
False.
Personnel shall have reviewed and remain familiar with which applicable policies? There are 6.
1. Attendance Policy
2. Employee Identification
3. Employee Rules And Regulations
4. Hours Of Work
5. PTO
6. Substance Abuse
True or False.
The Emergency Communications Center (ECC) can establish a temporary mobile station within the ICC.
True.
When interacting with customers, Security personnel will address individuals in what type of manner?
In a formal and courteous manner.
As needed, Security Services will provide assistance to employees (victims) pursuing criminal prosecution for events occurring on Medical Center property. This may include, but is not limited to: (There are 3)
a. Explaining the process to the employee or their supervisor.
b. Providing an escort to the Magistrate’s Office.
c. Providing an escort during court proceedings.
Who is the Director of Security Services?
Kevin B. Leonard
Security Officers must notify the Security Operations Manager, in writing, immediately upon return to work if they are what?
1. If they are arrested for any criminal offense.
2. If they are cited or arrested for any serious motor vehicle offense, such as DUI, Reckless Driving or Leaving the Scene of an Accident or if their license to operate a motor vehicle is suspended or subject to suspension.
Mass notifications may be initiated through what system?
MIR3.
Security personnel, while on patrol, will look for what?
Malfunctioning equipment, safety and fire hazards, blocked and/or unlocked doors and any other unusual activity which could present a safety or security concern to the Medical Center.
Who should be notified immediately for occurrences involving criminal acts committed upon patients in an in-patient setting?
The On-Duty Risk Management Investigator.
Security personnel provide a number of security and service related functions on a 24 hour daily basis. These services include but not limited to:
Patient, staff and visitor protection
Identification and reporting of building security and safety issues
Parking area safety
Incident investigations Response to non-patient incidents (may include medical/code response)
What is considered an "Unscheduled Absence"?
A full or partial absence from a scheduled shift that is not authorized by the supervisor in advance. This includes same day call-offs for work.
What is the designated phone number for the ICC?
It's 336.713.9060.
Security personnel provide service to what age groups?
Security personnel provide service to all ages and all types of patients/customers who come to the Medical Center. Security personnel interact with pediatric, early, middle and late adult groups.
True or False.
Notification and response of law enforcement for any serious criminal activity should be purposely delayed.
False.
In no case, should the notification and response of law enforcement for any serious criminal activity be purposely delayed.