Customer Service
Account Cancels
Communication
Pricing
Anything Goes
100
What is the most over looked part of a successful franchise?
What is "Communication"
100
What creates the reason for a customer to cancel service?
What is failure to meet expectations?
100
What is the minimum contacts with your customer a month?
What is once a month.
100
What percentage of AE's never follow up after delivery of proposal?
What is 48%
100
What is one reason for Jani King to offer franchise training
What is help build FO business and stay updated
200
Who is responsible to the customer?
What is the franchise owner.
200
What is the first step when customer requests a termination of service?
What is prompt acknowledgement and visit.
200
What is the best form of allowing your customer to rate your service?
What is the Jani King Inspection Report
200
Only what percentage of AE's make more than 3 contacts with a customer.
What is 10%
200
What is a quantenary?
What is a disinfectant
300
What is the Jani King credo of service?
What is "Unequalled"
300
Brand Service reps. should always refer customer inquiries to whom?
What is the franchise owner.
300
What part of the first impression build your relationship with your customer?
What is dress professional with a Jani King uniform.
300
80% of all sales are made after how many contacts?
What is 5 to 12 contacts
300
What two items are required to complete an acceptance form?
What is State and local business license
400
What is the role of Brand Service Reps?
What is liason between customer and franchise owner.
400
What is the most important part of your success as a franchise owner?
What is a positive, professional relationship.
400
What is the best way to keep track of your customer comments?
What is Jani King "Past Performance" form.
400
To achieve a closing rate of 20%, how many proposals are needed monthly to equal 5 new accounts.
What is "25"
400
What is Jani King motto?
What is "King of Clean"
500
Who is responsible to inspect customer accounts?
What is the franchise owner?
500
A lack of this in your business will lose many more accounts than job performance.
What is communication.
500
What should be the minimum acceptable customer number rating 1 - 10?
What is "8"
500
What two items are important to the customer shopping for a new janitorial service?
What is "Price and Consistency.
500
To ensure success of Jani King, who is the most responsible?
What is "Me"
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