The release of this legendary machine in 1984 was accompanied by a commercial during he Super Bowl.
What is the Macintosh?
100
This article gives troubleshooting for resolving specific iTunes restore errors.
What is TS3694?
100
This department handles issues relating to AppleCare Protection Plans, amongst other things.
What is Agreement Administration?
100
These are the available storage capacities of iPhone 5s.
What is 16GB, 32Gb, 64GB?
100
Also the title of a Weezer song, people usually park their cars here. In Silicon Valley, they are used to start the world's best tech companies.
What is in the Garage?
200
Not unlike the iPod touch 5th gen, this machine was also available in a handful of bright colors with its release in 1999.
What is the iMac?
200
This is an internal index of abbreviations, acronyms and specialized terms used in AppleCare.
What is HE112?
200
You might consult this department to resolve a billing issue with a mail-in repair.
What is Direct Dispatch?
200
iTunes Radio lets you create, listen to, and share radio stations built around the music you choose or already listen to. This lets you listen to it ad-free.
What is iTunes Match?
200
This 'flop' of a commercial machine originally cost $10,000. Apple disposed of over 2000 of them in a landfill.
What is the Lisa?
300
The original iPod was released in 2001 and included this much storage which could hold 1000 songs.
What is 5GB?
300
This article outlines the general product support responsibilities of ALL Advisors.
What is CP32?
300
You'd consult this department when a customer reports unauthorized purchases.
What is iTunes Store Support?
300
iOS 7 introduced many new camera features. This new camera feature is exclusive to the iPhone 5s.
What is burst mode, or slo-mo?
300
Contrary to popular belief, he was the third co-founder of Apple in addition to Steve Jobs and Steve Wozniak.
Who is Ronald Wayne?
400
The original iPhone was released in 2007 and boasted 4GB or flash storage. Its lack of support for this network feature was all-the-more reason for folks to upgrade to the iPhone 3G in 2008.
What is 3G?
400
This article, to be used when helping customers set up repair, provides guidelines for determining if a product exhibits physical damage.
What is CP1000?
400
Occasionally, iLog will tell you to escalate to this team of technical Advisors when they own the case.
What is Carpe Facto?
400
This technology is boasted as 'ultrafast' and available in up to 13 bands on the iPhone 5c.
What is LTE?
400
In Apple marketing, this time has been consistently shown on iOS devices since the release of the iPad.
What is 9:41am?
500
At the 2005 World Wide Developer's Conference, Steve Jobs made the announcement that Apple would begin using this brand's processors instead of the Power PC, and in 2006 the transition was complete.
What is Intel?
500
This article describes that AppleCare support representatives are not 'agents', or 'advisors', but 'Advisors'
What is HE111?
500
If someone is calling to report a stolen device, refer them to this department.
What is police, sheriff, or other local law enforcement?
500
There are currently four iPad models available for sale. The iPad 2 is the only one with this connector.
What is 30-pin?
500
In 2007 this word was dropped from Apple's corporate name.