Customer Engagement
When should emails be responded to
either right away or within 2 hours.
Why do we consider visiting DCS's is important
to increase moral and give out treats and words of encouragement to them
Who do we cc on Community Check-in
Regional Manager
Why do we do community check-in emails?
To see how we are doing and if there's any issues we need to fix
Things to check for when visiting a DCS
Ensure they are following the Five-Fold Guarantee
When you have a level 2+ community, who do you have to cc?
Regional Manager
When do you turn in Weekly Reflections?
By 10 am on Friday for weekday Supervisors and 10 am on Sunday for Weekend Supervisors
What to do when DCS clock in at the property
Selfie photo and picture of cart/tote bag and vest
Daily Reflections?
To give a recap on service from the pervious night
Who do we speak with during our property visits
Property manager, assistant manager, leasing agent, or maintenance
Items needed by DCS upon hiring?
Wage agreement Completed
§ Verification of ID’s
§ Viewing of training explainer video
How many property visits should you do monthly?
We should visit all properties each month
Compactor issues, who to contact?
Lead maintenance, property manager, regional manager
What is the Five-Fold Guarantee
Wear your Vest, Collect from every unit, use a tote bag/cart, record all scans/violations, and leave the compactor area neat and tidy
How can we track to see if a property has been fully collected
Scans/GPS tracking and clock in
Why does RecycleNOW exist
Recycle NOW exists to serve others