Deployment and Playbuilder
By 2/9 Playbuilder will label partners that stay at one position as?
What is “planted”?
Starting on this date Mobile Order & Pay (MOP) Channel Availability will automatically shift from turning off 30 minutes before close to 15 minutes before close, to allow customers more time to order at the end of the day.
When is 2/17?
Starting on this date coffeehouses will see order limits for the both types of protein boxes.
When was 1/26?
SCEMM pages have been updated for undercounter refrigerators (True model) to cover this cleaning.
What is emptying and cleaning of the condensation tray.
From these dates we encourage every partner to uplift their communities by nominating a local nonprofit they love for a Neighborhood Grant.
When is 2/9-2/22?
This new assessment tool is available to empower CLs to assess proficiency and design a customized training plan in
What is the “Barista Rehire Guide”?
SSV PDCs beginning on this date
When was 2/2?
Starting on this date ‘Coffeehouse Ranking’ will be added to Grow – a new way to celebrate wins and see how your coffeehouse is growing alongside peers.
When was 1/29?
By 2/9 Playbuilder will label partners that move between multiple stations to complete routines as this type of position.
What is “Not planted”?
Both MOP Availability and the 10 Minute Grace Period will be covered in more detail during this meeting
What is the 2/16 Play Caller Meeting?
This support team is unable to adjust above order limits
Who is the LCC (Logistics Contact Center)?
SCEMM pages are now available for this equipment
What are walk-in freezers and refrigerators?
During this season of the year, grant recipients will be announced, and we’ll share exciting ways for partners to celebrate these nonprofits both in our coffeehouses and out in the neighborhoods we serve.
When is Summer?
This type of shift is now being prioritized to close gaps quickly and build confidence on the floor.
What are “practice shifts”?
This tool helps leaders uncover partner strengths, aspirations and development opportunities.
What is Accelerating Partner Growth Tool?
Coffeehouse Rankings use this metric as the initial tiebreaker.
What is the Customer Complaint Rate metric?
This tool is available to support SSVs on understanding the playbuilder updates
What is the “Understanding Positions and Routines Tool”?
When lunch items sell out in the RTDE case, this action is to be taken.
What is displaying the same item/sku on both the front and back shelf?
This item will replace our current Graffiti Remover
What is Grease Lift?
Training time for rehires has been streamlined to this number of hours
What is 10 hours?
This has tool has been updated; we are meant print and provide to SSVs ahead of their scheduled conversation.
What is PDC Invitation Tool?
Coffeehouse Rankings use this metric as the final tiebreaker.
What is Customers Served Peak Growth?
Starting on this date the Item Availability Tool will automatically refresh all food items to “Available” at open each day
When is 2/10?
Grease lift is not to be used on this appliance.
What are ovens?
Beginning on this date, train all rehired partners using the new time allocation and resources available on the Train a Retail Partner page on Partner Hub.
When was 2/1?
This tool has been simplified to support clear priorities, actionable steps and goal setting.
What is Partner Development Plan?
Results for the CH Ranking will be published on this cadence.
What is monthly?
At this time coffeehouses that are 24 hours will have their item availability tool refreshed.
When is 5:00am (local time)
New Clean, Safe & Ready videos for what machines are now available.
What are ice machines, Mastrena 2 and Nitro?
Additional training and resources are available in this location on the hub
What is the Learning & Development Library?
Play Caller Meetings will shift from our current bi-weekly meeting to this cadence starting in March.
What are 1-hour monthly meetings?
This decision key can be used to address gaps between suggested order quantities and customer demand.
What is Adjust Advanced Suggested Order Quantities Decision Key
Coffeehouse leaders will need to order replacement parts for this fixture in their coffeehouses.
What is pitcher rinser?
This tool can be used to clarify how it differs from today’s ASM role.
What is the “Coffeehouse Coach - What's Changing“?
When a store is <5 shots in PRM they are to take these portfolio actions weekly
What are:
-message Peter when ready to post their schedule on Mondays for validation prior to posting and
-capture when partners are below or above their PRM to allow for DM follow up during Tuesday Connects.
While Grindz are utilized during cleanplay, they are meant to stored in this area while not is use.
What is food storage?
Leading in operational activities such as CSR, Inventory, and co-creation of a coffeehouse action plan are examples of this.
What is Ongoing development for shift supervisors?
At this time stores are expected to complete the 18 hour pull and the 3 hour pull?
What is, completion of 18 hour pulls at 10:30am-11:00am and 3 hour pulls at 11am-12pm?
These three actions are meant to reduce customer complaints at the portfolio level
What are, greeting at DTO ("how are you today"), DTO and Cafe register verbally confirming each order by repeating it back, and beverage calling at DTR and Cafe hand off (through beverage calling tool)?