Membership
Wellness Floor
Wellness Programs
Group Fitness
Potpourri
100
This new January incentive rewards new members for scanning at least twice a week.
What is "8 Weeks To A Better You," new member scan challenge?
100
Wellness Orientation, Fitness Coaching, Group Fitness Coaching, and Measurements
What are the 4 options of a Fitness Consultation?
100
This fitness offering is a paid program, with 6-8 participants, taking place over a 5 week timeframe
What is Small Group Training?
100
Over 110
How many Group Fitness classes are offered each week at the Durham Y’s.
100
218 W. Morgan St. 410 Blackwell St. 2119 Chapel Hill Rd. 4818 S. Roxboro St.
What are the addresses of our branches?
200
Ask the prospective member, “Are you ready to join the Y today?”
What is something to say at the end of every tour?
200
T-shirts, shorts, sweat suits, aerobics attire, athletic shoes, bodies fully covered
What is the proper attire for a workout at the Y?
200
Women on Weights (WOW) and Kettlebell Workshop Training.
What are the names of the Small Group Trainings that the Durham Y’s currently offer?
200
Total Body Strength, Interval Training, Half Time, Boot Camp, Water Aerobics, Fusion, Cycle, Step, Kickbox, and Core
What are the Y Core classes that are consistent across our Association?
200
This group of people is responsible for high quality customer service at our branch
Who is all of us?
300
Ask open – ended questions before giving them the cancellation form.
What is the first step when a member states that they need to cancel?
300
Wearing a green wristband allows this age group access to the building on their own.
Who are Middle Schoolers who have taken MSO?
300
Turn in a personal training packet to their site’s Wellness Director and email Britney Johnson to schedule an appointment.
How do members set up personal training?
300
Strength Train Together
What is the new Association wide class that is being launched in January?
300
Smile. Learn and use people’s names. Ask open-ended questions to build relationships. Provide extraordinary customer service.
What are the four staff behaviors?
400
This is an important tool in Personify to document any actions taken in a member’s account. Example: upgrade form submitted to Inez on 11/28/16.
What is Contact Tracking?
400
Treadmills, December 15th & 16th
What is the Matrix equipment is being upgraded and when?
400
Packages of one, five or ten sessions can be purchased online now.
What is personal training?
400
101 series classes
What is a good class for someone new at the beginning of the year to try who may be nervous about starting out?
400
“Recognizing the opportunity that we have to significantly impact the individuals that we serve and sever with, the Durham YMCAs commit to becoming a YMCA of the Triangle association leader in program quality, member experience, and staff satisfaction by December of 2018. Specifically, we want to rank in the top 25% of our association in a majority of the internal metrics used to evaluate quality in these areas. Achieving this goal will require significant contribution from all staff and a shared commitment to the Mission, Cause, Voice, and Values of our organization. While we recognize that this is an ambitious goal, we also acknowledge the urgent need for our commitment and the significant benefit for our members, participants, staff, and community through the successful attainment of this goal.”
What is the Durham Y's 18/25 Vision statement
500
100% of new members should get one of these
What is a Y Connect?
500
Sprint 8, Virtual Active, and workout tracking
What are the exciting features of the new Matrix treadmills?
500
An opportunity to meet with one of our Registered Dietitians (Lucy or Kristen) one on one to discuss a path for healthier eating.
What is a Nutrition Counseling session?
500
You can find the most up to date version of the Group Fitness schedule here.
Where is the Y app/website?
500
Our branch director Forrest is a fan of this college basketball team.
Who are the Carolina Tarheels?
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