Billing Reports
What is the average number of days to deliver bills & letters and which state takes the longest to deliver?
3.7 days, VA with 4.8
Which division had the most dollar contributions to Sharing with the Warmth and what was the difference in volume with the division who had the least?
Mid Tex; 17,096 volume difference with MS
What percentage of system-initiated cases were completed after the due date and how far off were we with completing the cases by the due date?
43%; 1.4 days (5.8+4.4)
What was the total number of heat only indicators with zero consumption enterprise wide
10,424
During the February Texas freeze, 5 million people in Texas were without power, with 11 million experiencing outages. Who was being held responsible?
Ercot
Which division has the highest electronic bill delivery and what is the ebill %?
MidTX; 47.12%
Which payment channel had the least transactions, and which is the second highest?
Wire; account center
What was the average number of days for customer-initiated cases to be completed FYTD?
6.7 Days
Which division has the most individual operational areas? And this division has how many more customers than the smallest division customer count?
KMD; 96,703 (362,561 - 265,858)
What was the second most popular coffee shop in the US in 2021?
Dunkin Donuts
For the month of January, what was the total average percentage of billing accuracy enterprise wide with and without estimations?
98.21% with; 99.76% without
What was the enterprise average percentage of recurring Bank Draft enrollments and that equates to how many customers?
19.1%; 635,896
What was the average percentage of customer-initiated cases to be completed before the due date?
56%
Which customer program has the most active accounts and by what percentage is it count greater than the smallest program?
Budget Billing; 3.96% (4.98%-1.02%)
This company made 70 million pounds of snacks leading up to Super Bowl week 2021, based on the expectation that smaller gatherings would result in increased purchases of _______.
Chips
On average, how many paper bills are sent per portion and how many new customers per day (calendar) do we send a welcome letter to?
89,695; 600
We received over $395 million dollars in payments from our vendors, which vendor did we receive the most payments from and what was the payment type?
Amarillo National Bank (ANB); Bank draft payments
What are the ways we plan to sustain overall customer satisfaction for FY22?
There was a total of 1,553,532 WMR’s in service at the end of January, which state had the most meters and which state had the highest % of meters to customers?
TX; TN
Roughly 50 million households started watching ______, in the first four weeks that it was available on Netflix.
Cobra Kai
How many cases were there in January per 1,000 customers and by what % did our per case count grow by for same month prior year?
64; 39% (64+46)/46 = 39%
There was a total of 6,004 paper and bank draft returned payments in January, which state had the least and what percentage of returned payments were they?
VA; 0.6%
System initiated cases have an average due date of 4.5 days, what was the average days to complete the last 12 months?
5.2 days
What percentage of CCF’s were used by Company Use in Mid Tex?
15.8%
According to DoorDash data, deliveries increased by 142%. Of that delivery increase, which customizable item grew by 465% in 2021?
Build your own Salad