Black History
Who invented the 3-way traffic light?
Who is Garrett A. Morgan
“I can hear that you are upset, and I want to help. Will you explain your concern to me please?”
What is diffusing angry customer
What comes once in a minute, twice in a moment, but never in a thousand years?
The letter: "M"
I’m sorry Ms Jackson I am for real….
(finish the lyrics)
I am for real. Never meant to make your daughter cry. I apologize a trillion times
Dr Martin Luther King received a C in Public Speaking
True or False
True
Recognized as one of the great orators of his time, one of King’s seminary school professors gave him a C in a public speaking course.
What activist declared, “If there is no struggle, there is no progress,” in his 1857 speech on abolition and self-determination?
Who is Frederick Douglass
What is the most important skill a call center agent should have?
What is communication skills
What English word has three consecutive double letters?
What is a Bookkeeper
Name the only continent in which spiders don't exist?
What is Anartica
Can You Guess The Disney Movies From Emojis?
🦁🤴
What is the Lion King
What state has the most black institutions of higher learning?
What is Georgia?
The act of verifying a customer's identity to ensure the correct account is being accessed.
What is authentication?
Only one color, but not one size, stuck at the bottom, yet easily flies. What am I?
What is a shadow
In which American state was the first McDonald’s opened?
What is California
What month of the year has 28 days?
ALL OF THEM
First African American to hold a seat on the Supreme Court?
Who is Thurgood Marshall
The process of redirecting a call to a more experienced or specialized agent
What is escalating a call?
I have cities, but no houses. I have mountains, but no trees. I have water, but no fish. What am I?
What is a map
Which condiment was used as medicine during the 1830s?
What is ketchup?
What is the most commonly called football penalty?
What is False Start?
What amendment to the constitution banned slavery?
What is the 13th amendment
A customer's feedback after the call often assesses the overall quality of the service received.
What is customer satisfaction survey?
What thrives when you feed it but dies when you water it?
What is fire
When did Facebook first launch?
What is 2004
Olympics will be held here in 2028
What is Los Angeles