Motowidlo Chapter
This type of performance includes behavior that contributes to organizational effectiveness through its effects on the psychological, social, and organizational context of work
What is Contextual Performance?
"A ________ is a sample of performance (including behavior and outcomes), measured directly or indirectly, perceived to be of value to organizational constituencies for facilitating decisions about predictors or programs"
What is a criterion?
DAILY DOUBLE!
If behaviors can be judged as negative, neutral, or positive for individual and/or organizational effectiveness, then they can be described as this.
What is evaluative?
This type of performance details the effectiveness of a job incumbent in performing activities that contribute to the organization
What is Task Performance?
Operating as the genesis of the performance ratings debate, the authors present this percentage of managers, employees, and HR heads feel that their performance management processes are ineffective
What is more than 90%?
This type of behavior includes discretionary, not directly or explicitly recognized by the formal reward system, and promotes effective functioning of the organization
What is Organizational Citizenship Behavior?
What is the Criterion Problem?
What are choice to expend effort, choice of level of effort, and choice to persist in that level of effort?
This extra-role behavior is performed with the intent to benefit the welfare of individuals or groups to whom that behavior is directed; it can also be role-prescribed and can hurt individuals
What is prosocial organizational behavior?
This term refers to the day-to-day overseeing of performance
What is Performance Management?
This type of performance is based on the ability to change and react to changing contexts
What is Adaptive Performance?
This domain of industrial-organizational psychology dominated the industry at its beginning
For (100 bonus points): This population of worker was the main interest of early industrial-organizational psychology
What is Personnel Selection?
Who are lower-level employees?
These three factors allow for some employees to perform at higher levels than others
According to Borman and Motowidlo, when this form of performance is included as a criterion within personnel selection, personality predictors are more accurate
What is Contextual Performance?
This type of employee will be more likely to leave organizations that do not differentially reward based on performance ratings, but will be less likely to leave when salary growth is high.
What are strong performers?
These three sources of trait-activating cues relate to this model published by Tett and Burnett's in 2003
What are work duties/procedures, social contexts, and org climate/culture?
Model (100 points):
What is the Personality Trait-Based Interactionist Model?
This format of survey, established in 1948 to combat bias, requires the rater to choose from four options, of which there is not a clear 'best answer'
What is the Forced-Choice Technique?
This approach to performance is best used when workers are skilled in needed behaviors, these behaviors are clearly related, outcomes improve over time, and there are multiple ways to do the job correctly
What is a Results Approach?
What are Work Orientation and Dependability?
(200 points each)
DAILY DOUBLE!!
This dehumanizing effect on feedback provision occurs when a manager presents ratings as "you are a 2" instead of "your performance on this task was rated at a 2"
What is Quantification?
The percentage of variance that knowledge explained in OCBs beyond attitudes and personality traits
What is 7%?
Detailing equitable personnel selection procedures aligned with the Civil Rights Act of 1964, this document is primarily enforced by the Equal Employment Opportunity Commission
What are the Uniform Guidelines on Employee Selection Procedures?
This approach to performance is best when the link between behaviors and results is not clear, outcomes are distant, and poor results are often within the employee's control
What is the Behavior Approach?
The authors presented these five shifts in 'future' workplaces that would increase the importance of contextual performance
(100 points each)
What are (1) increased global competition (2) increased team-based organizations (3) increased necessity for employee adaptability and effort exertion (4) increased emphasis on customer service (5) fields of work overtaking jobs?
The authors closes with these three critical goals for performance management
What are (1) enable employees to align their efforts to the organization's goal (2) provide guideposts to monitor behavior and results, and make real-time adjustments to maximize performance (3) help employees remove barriers to success?