Acronyms
What does EAP stand for?
Employee Assistance Program
When should you report an injury to the manager on duty?
Immediately (or within the first 5 minutes)
What are the non-negotiables?
1. Greet, Approach, Engage every customer.
2. Suggest the entire JB solution
3. Ask for the sale
4. Thank and invite the customer back
What was the first Apple product sold at JB?
IPOD
What is the limit when selling a gift card in store?
$1000
($2500 to a promo account)
What does the RL in JBRL stand for?
REVERSE LOGISTICS
What is the only tool that can be used when opening boxes in store?
Retractable Box Cutter
What size TVs (and above) require a screen check to be completed every time?
55"
How did JB send memos before email was available?
FAX
What is JB's job platform called?
Smart Recruiters
What does STARS stand for?
Sales Training and Recognition System
What is JB's safety recognition program called?
JB Safety Heroes
What are the two processes that must be completed at the start and the end of each day in store?
Walkthrough and Closing Checklist
Up until 21 years ago, how many departments were in a JB store?
FOUR Departments
(HIFI, Car Sound, Accessories & Portables (CD/cassette walkmans, cameras), Music.)
What is the name of the new app we use to print tickets in store?
Ticket App
What does SPIV stand for?
Sales Performance Incentive
Where is the first aid kit located in store?
Above the managers desk
What day of the week does the national stocktake now submit?
Thursday
Where was the first JB store opened outside of Victoria?
NEWCASTLE
What year did JB begin its Helping Hands program?
For double points: How much have they raised since the beginning?
2008
$42,240,245
What does the C in TDC stand for?
CORPORATION
When must a Buddy Lift be used?
When moving big and bulky products that are more than 20kgs in weight and/or more than 1200mm in length.
Formerly through MPS, how do we now sign out loan phones to customers?
Via Solvup
What is the name of the QLD business JB purchased in 2004?
CLIVE ANTHONYS
Formerly known as Yammer, what is the current name of the companies 'facebook' page?
Viva Engage