CARE+
Putting yourself in the place of another. Treating others with kindness, concern, and generosity.
What is COMPASSION?
This group consisting of patients, volunteers, frontline staff, leaders, and community partners comes together to improve hospital inclusivity.
Diversity and inclusion action table. DIAT
As a patient it is important: I am treated with compassion and respect, in a system of mutual accountability, within a culture of excellence.
What is the Patient Declaration of Values?
JBH has been this for nine consecutive years
What is a top employer in Hamilton-Niagara region?
President and CEO
Who is Eric Vandewall?
Accepting responsibility for my behaviour, quality of work, and outcomes.
What is Accountability?
Make a short statement, then ask open questions.
What is Get Them Talking and Keep Them Talking?
Consists of patients, family members, caregivers in an advisory role, partnering with JBH.
What is the Patient and Family Advisory Council (PFAC)?
Schedule, Hours, Time Punches, Request Time Off, and Shift Swaps, biometric (fingerprint).
What is Kronos?
I wash or sanitize my hands before entering a patient room.
What is Moment 1 of the Four Moments of Hand Hygiene.
Consistently meeting and exceeding expectations of our patients and those we serve.
What is Service?
Look people in the eye and smile, point your heart at them, and synchronize your posture and pace of speech.
What is Send the Right Signals?
A hospital wide review that takes place every four years.
February 1, 1961
What is the day Joseph Brant Hospital was erected?
52,772
What is how many Emergency Dept visits JBH had last year?
Striving to provide the best care, it is looking to improve quality in all that you do.
What is Excellence?
It can be implied or express.
What is consent?
Doing the right things, at the right times, every time, to achieve the best possible outcomes and results.
Always accessible room at 1S100 that has yoga mats, massage chairs, activity books and resources.
What is the R Lounge?
CUPE, ONA, and OPSEU
What are the 3 union groups within Joseph Brant Hospital?
Treating others with courtesy, listening to and valuing what others have to say.
What is Respect?
Those in the healthcare team who are actually involved or assisting in the provision of care for a patient.
What is the Circle of Care?
When you have to judge what is right or wrong, choose between options, or make a difficult choice.
What is an ethical dilemma?
I need to be re-fitted every 2 years.
What is mask fitting (for N95s)?
Legislation that governs personal information within the Hospital.
What is PHIPA (Personal Health Information Protection Act)?