Culture and Engagement
Putting yourself in the place of another. Treating others with kindness, concern, and generosity.
What is compassion?
Following up in a timely manner.
What is an example of being accountable?
I can get my morning coffee, breakfast, and lunch here.
What is Tim Horton's or La Prep?
President and CEO
Who is Eric Vandewall?
The behaviours we commit to that guide how we treat and support every patient.
What is the Patient Declaration of Values?
Examples include: patients name, date of birth, health card number, blood result
What is examples of Personal Health Information?
Schedule, Hours, Time Punches, Request Time Off, and Shift Swaps, biometric (fingerprint).
What is Kronos?
KUDOS, Awards, seasonal events, and milestones.
What are the 4 areas of our recognition program?
Relentless pursuit of exemplary care and experiences for all.
What is our vision?
As a patient it is important: I am treated with compassion and respect, in a system of mutual accountability, within a culture of excellence.
What is the Patient Declaration of Values?
I can go here on my break to meditate or relax in a massage chair.
What is the R Lounge?
A cyberattack in an email that may contain poor spelling, grammar, and threatening language.
What is a phishing email?
I seek opportunities to deliver exceptional quality, safe patient centred care.
What is Excellence?
Consists of patients, family members, caregivers in an advisory role, partnering with JBH.
What is the Patient and Family Advisory Council (PFAC)?
This committee conducts monthly workplace inspections.
What is the Joint Health and Safety Committee (JHSC)?
A high-level overview of common accountabilities and behaviours expected for each employee regardless of portfolio, program or department.
What is the employee success profile?
I am professional in my communication with others in the workplace.
What is respect?
Those in the healthcare team who are actually involved or assisting in the provision of care for a patient.
What is the Circle of Care?
I need to be re-fitted every 2 years.
What is mask fitting (for N95s)?
A hospital wide review that takes place every two years.