EXTRA CARE
How many days do they have to cancel their extra care
15 days
Who is Jbhifi extras issued by
SQUARE TRADE
This app allows us to collect an item
Fulfillment
What are the 3 providers that can't port to jbmobile
Jbhifi mobile
Telstra
BOOST
When don't you need to refer to the blue brochure for a faulty product?
When the product is covered by SolvUp
When does an extra care repair period begin?
After the manufacturers period and at the conclusion of the 2nd year voluntary warranty period (years 3 to 5)
30 days
What app does storeroom mostly use to count products
Receiving
How much is the starter upfront mobile plan, and how many gigs does that come with
$ 64
60GB PER MONTH
What should we do when a product that's been put through SolvUp comes back as repair?
Show empathy and read the script to the customer
When does the extra plan replacement coverage begin for products $999.99 and below?
Macbook, imac, mac mini, mac studio
Everything else like iphones ipads watches and buds all have 24 months
This app helps us learn about new products
Studio
What is the process for moving a service from Telstra to JB Mobile or vice versa called?
Brand Migration
What are the three outcomes to a solvup thats still in warrenty
Replacement, Refund,Repair
What is the process to make a claim on extra care?
Go to squaretrade.com.au - log in with email provided at time of purchase - "file a service" request for the faulty item
APPLE AUTHORISED SERVICE PROVIDER
This app is used for transfers
Fulfillment
How much normally is the price of a JB PRE PAID SIM
39
Customers item
RTV(manuel credit)
Floor or display stock
Name 5 out of the 10 extra care features
15 day cooling off period
technical assistance
Transferability
Failures caused by reasonable wear and tear
worldwide cover
Repair period guaranteed
Food spoilage
No lemon Guarantee
Collection and delivery
laundry costs
FOR AN IPHONE VALUED AT $1899:
HOW MUCH IS A MONTHLY JBEX SUBSCRIPTION?
HOW MUCH IS 2 YEARS JBEX UPFRONT?
MONTHLY SUB - $14.99
2 YEARS UPFRONT - $299
This app will help to verify someone's passport or drivers license
ID CHECK TOOL
Receipt, Solvup case