Expectations
ZOOM Links + Etiquette
Due Dates!
Success Coach Case Scenarios
Do You Know Your Supervisors?
100

We are expected to be in a place we can access our computer/phones for ZOOM during this time.

Whenever we are scheduled to be working.

100

True or False: During the weekday, all Tuesday/Thursday sessions (1pm-2:30pm) and Monday/Wednesday sessions (4:30pm-6:00pm) ZOOM links are the same.

True.

100

Final presentation materials (Eg. PPT Slides, join links, etc.) for Monday are due on this day and time.

What is Monday Morning?

100

A student can't find a homework assignment or isn't able to get into the ASU system.

Have them send you a screenshot and troubleshoot the issue. If you don't know, then refer them to the ASU IT Desk.

100

The country that Claudia studied abroad in.

What is China?

200

Everyday of the week (Mon-Thurs) all success coaches need to be recording this.

What is "student attendance"?
200
When in office hours, if a student comes into your ZOOM session, what is the first thing you need to do? (Think: notifications)
Success Coaches should let their pairing know.
200

During the weekday (after Monday), Final presentation materials are due this day and time.

The Morning of the day prior (eg. Tuesday presentation due Monday morning).

200

This student has expressed that they are having trouble in their class, particularly focusing and finishing their homework. What is the first thing you should do? (Think: counseling presentation)

Empathize with the student, validate their feelings. Then, try to have a conversation with them about taking the steps to manage their study habits.

200

What kind of animal does Ryan have as a pet?

What is Cat?

300

If a student posts something on the Discord Page, we need to mark their participation down on this file in the Google Drive.

What is "Success Coach Attendance"?

300

The number of people that should be in your ZOOM session at all times when interacting with a student.

What is 2 Coaches?
300

General Ideas for the week are due this day.

What is Thursdays by 11:59pm.
300

A student has sent a suicide joke in the ZOOM chat in one of your activities. What are your next steps?

You should let the student know in the general chat that these comments are not appropriate. After sending this, you should fill out an incident form.

300

Claudia's Favorite Color.

What is Green?

400

When the supervisors let us know we need to participate, we'll need to join this weekly meeting.

What are Freshman meetings?

400

The minutes it should take for you to get into your ZOOM Pairing Office Hours for a student in the waiting room.

What is 5 minutes?
400

When should success coaches be sending emails to their students?

At the beginning of each week or when requested by supervisors.

400

A student has sent a sexually explicit message to a Coach. What is the first thing the coach should do?

Let us know about what happened. We will get Cindy & Ciera involved, and report the incident to the appropriate authorities.

400

In one of her pictures, Claudia is standing in front of this prominent US building.

What is the US Capitol Building?

500

How many days do students have to attend our activities to qualify for the $25 gift card raffle?

At least 2 days

500

True or False: During the Tuesday/Thursday sessions, success coaches leave the main link for their individual coaching group meetings

FALSE. Remember that we will go into breakout rooms when the main activity ends.

500

When submitting a student name for the Social Media participation raffle, we should see if the student has participated from when to when on a specific week?

Thursday at 6pm-Next Thursday at 5:59pm

500

This student has expressed suicidal thoughts to you. They are not in immediate danger, but are distressed and came to you for help. The first step you should take is this.

Fill out an incident report. (other acceptable answers: contact us (supervisors), contact Cindy & Ciera about the issue)

500

In the pictures we've shown you of Ryan within our presentations, he is standing next to something while standing in a park. What is Ryan standing next to? Bonus Points of 100 if you can give us its specific name.

What is a Pokemon? (Luvdisc)

M
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