Memberships
What must a student do to request an autopay contract change? Bonus point if you name the email
Send in and emailed requested in.
juicy@yogajuicebox.com
Who is automatically eligible for the Intro Special?
Brand New, Local students on their first class
What must ALWAYS be double-checked when checking a student into class?
Their first and last name
What should be done with voicemail messages after they’ve been handled?
Delete them
What must be done with group text messages related to coverage requests?
Everyone must reply, whether they can help or not
When can an autopay contract change take effect?
For how long is the Intro Special discount valid?
7 or 14 days plus the first visit back
What should be done if a student has a negative account balance?
The balance must be paid off before taking class
What should you do if you see more than 2 missed calls from the same number?
Call them back
What is the policy regarding personal phone and smart watches use while on shift? BONUS POINTS; What should you do if you need to use your phone during an emergency while on shift?
No personal phone use is allowed and smart watches on "Do Not Disturb"
Reach out to leadership for permission
What happens if a student’s autopay payment fails?
Their card information must be updated, and leadership must be notified
What should you do if a student attempts to use an expired Intro Special card?
Let them know the card terms do not allow it
What should you do if you find duplicate accounts for a student?
Merge them, including inactive profiles
What should you do with cleaning towels at the end of your shift?
Put them in the laundry
What is the required action when you receive a schedule change email after the final draft?
Respond with “CONFIRMED” to acknowledge the change
During which period are autopay cancellations not allowed?
Cancellations are not allowed during the 3-month discounted grace period.
How should Intro Special bags be managed during your shift?
At least 5 bags should be made during each shift unless the bin is overflowing, and the bin should be full before leaving your shift unless materials are out of stock.
What must be done if a student creates a third account after already merging their accounts?
Note their account to prevent them from accessing a second Intro Special.
How should the fridge inventory be managed after a drink is sold?
Move the remaining inventory to the front to ensure the fridge looks full and neat before leaving.
What specific task must be completed at the end of the Sunday PM shift regarding the task boards?
Clean off the weekly and daily cleaning task boards to start the week fresh
Why is it important not to ring out a student for a drop-in or new contract if they have a failed autopay payment?
Ringing them out can void their contract and risk being charged a $55 failed payment fee.
In what specific case can the Intro Special be denied to a student?
If the student is not local,
They come in on a buddy, perkville, or vip pass
They attend a specialty class -puppy yoga, sound bath, cycle, etc.
What information must be included in your closeout notes regarding students?
The student’s first name, last name, and phone number.
What specific task should be performed with the vacuum and mop at the end of PM shifts?
The vacuum filter should be emptied and clicked back into place, and the mop head should be bleached and hung over the basket to dry.
What is the proper method for cleaning the front doors at the end of your shift?
Use a cleaner and wipe them down, then double-check before locking up