Jedi Basics
Jedi Advance
SalesForce
Potent Potables
Caring for Carbonite
100
Is what is clicked to return you home and allows you to begin a new search.
What is Yoda's Head
100
Is used if you cannot find their primary email address or by any of the "normal" search perimeters like Name, Business, or Credit Card information.
What is Alternate Email Address
100
This is what is primary created in SFDC
What is Contacts and Cases
100
The process of elevating a case from you to a higher level rep.
What is Escalating
100
The Carbonite process that allows multiple back ups of the same file that changes over time.
What is Versioning
200
Is where you look up promotions
What is Show Campaign
200
Is the amount of time that Suspend File Server Delete will give you before it re-enables itself.
What is 45 Days
200
What you look for before creating a new case.
What is a duplicate case or existing case.
200
Is the length of a SFDC Case Number
What is 8 digits
200
A Carbonite product that will allow for access to a specific file across multiple computers and users. It even allows other users to edit the particular file.
What is Sync and Share
300
Is the Unique Number given to an Account.
What is UUID
300
Is the unique number that identifies the Computer.
What is CUID
300
Is the information filled out in the drop down menus that help to label the case properly.
What is Taxonomy.
300
This sign in SFDC indicates that you cannot edit the case.
What is the Stop Sign
300
These are the two things that are unavailable if the Encryption Key is managed by the customer.
What is Courier Recovery and AAA.
400
If a certain, cold option is chosen/ Then the Backup will surely by closin'./ It's the point of this rhyme/ that Recover Mode Time/ Will tell you the Backup is ______.
What is "Frozen" (Extra points to any bursting out into singing, 'Let it Go' within the next 3 seconds)
400
Is the unique number that identifies a mobile device.
What is DUID
400
Used to identify a relationship with another case. Also used to fix another case that wasn't properly closed.
What is The Parent Case Number
400
Is the button that you press to provide the customer with a number that allows for remote access through Bomgar.
What is Generate Session Key
400
This Carbonite product requires the customer to load the software from an external drive via BIOS before performing a restore.
What is Mirror Image
500
Is where you identify if a customer's data has been purged without having to look in the Client/Server Activity.
What is Storage Volume Share Name
500
After 30 days, data will end/ That's a rule that we just cannot bend./ Except this one thing:/ If there's data missing/ Always Set the File Date to _______./
What is Suspend
500
Any case that is set as New/New and assigned to you would be located here.
What is My Backlog Cases
500
This will not be saved if you switch back to details without saving the feed.
What is EVERYTHING!
500
Are the two types of Data Encryption that we use for both the encrypting of files on the computer as well as sending the files through the internet.
What is Blowfish and SSL
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