Networking
The OSI model consists of this many layers.
What is seven layers?
This cloud computing model provides a platform allowing developers to build, deploy, and manage applications without worrying about underlying infrastructure.
What is Platform as a Service (PaaS)?
This operating system, developed by Apple Inc., is known for its integration with macOS and iOS devices.
What is macOS?
What's wrong with this ticket?
This three-letter acronym refers to a method of transmitting data in the form of light pulses over a glass or plastic fiber.
What is LAN (Local Area Network)?
This device operates at Layer 2 of the OSI model and connects multiple network segments.
What is a switch?
This technology allows multiple virtual servers to run on a single physical server in cloud environments.
What is Virtualization?
This command-line interface is commonly used in Unix-like operating systems for executing commands.
What is a Shell (e.g., Bash, Zsh)?
What are our core values?
What is: Growth, Grit, Commitment, and People
This abbreviation stands for a method of encoding and decoding data to ensure its integrity and privacy during transmission.
What is VPN (Virtual Private Network)?
This protocol resolves IP addresses to MAC addresses on a local network.
What is Address Resolution Protocol (ARP)?
This cloud computing characteristic ensures that resources are available and accessible to users whenever needed.
What is Scalability or Availability?
This command-line interface used in Windows operating systems is known for its scripting capabilities and automation tasks.
What is PowerShell?
DAILY DOUBLE!
As a given name, what gained popularity in the mid-20th century, particularly in English-speaking countries. It was more common in the United States and Canada during the 1970s and 1980s.
Brent
This three-letter acronym refers to a set of rules governing the format and transmission of data in a network.
What is TCP (Transmission Control Protocol)?
This type of network topology connects all devices in a daisy chain fashion.
What is a bus topology?
This cloud deployment model allows multiple organizations to share the same cloud infrastructure.
What is Public Cloud?
This term refers to a process of loading an operating system into a computer's main memory from secondary storage.
What is Bootstrapping or Boot process?
Who is responsible for conducting QA?
Service Desk Team Leads, service coordinators,& CSMs.
This acronym stands for a standard protocol used for sending and receiving email messages over the Internet.
What is SMTP (Simple Mail Transfer Protocol)?
At this layer of the OSI model, data is formatted into packets.
Data Link Layer?
This aspect of cloud computing ensures that authorized users have access to appropriate resources and data.
What is Identity and Access Management (IAM)?
This type of operating system allows multiple users to access a computer system simultaneously.
What is a Multi-user operating system?
What's the recurrence on QAs for each Service Desk team member?
What is - Each service desk consultant shall have at least two tickets QA’d prior to their weekly one-on-one review. Feedback will be presented during the one-on-one review process.
This acronym stands for a method of transferring data over the Internet using standard protocols such as HTTP.
What is URL (Uniform Resource Locator)?