Jelly
Do JetBlue Points expire if you're consistently using your JetBlue account?
JB points never expires
Give the two websites for customers to use to keep track of their Jetblue points
Provide the dispute case type: This refers to a situation where a transaction is processed more than once, resulting in duplicate charges using the same card
Duplicate Processing or Paid by other means
What tab do we have to select to view the spend analyzer through the customer website?
Activity and Statements
This is JetBlue's latest tracking system designed to assist members in achieving Mosaic status.
Tile
Provide the case type: This refers to merchandise or goods that are fake or unauthorize reproductions of original products
What is the name of the JetBlue loyalty program designation that provides credits for four one-way BLADE Airport helicopter transfers between Manhattan and JFK or EWR?
Mosaic 4
What is the Mosaic tier/level that grants access to Mint?
Mosaic 3
Explain the distinction between Dispute and Fraud.
Fraud occurs when a customer is unaware of a transaction
Disputes occurs when a customer identified or initiates a transaction but faces problems with the merchant
How many tiles does the customer need to reach Mosaic 4?
250 tiles
What does APROVE stand for?
Account Analysis
Probing
Reinforcement of Benefits
Offer Value
Engage
Is this an inquiry is a dispute or potential fraud?
The customer has reported a Netflix transaction they claim not to have made, though you observed a Netflix free trial. The customer says that the free trial is the only transaction they authorized.
Dispute
What are two ways for acquiring a tile?
- spend $1000 on any JB credit card
- spend $100 on JB flight, JB Vacation packages and fees
How long does TrueBlue Mosaic last?
Mosaic status is valid for the remainder of the current year through the end of the following year. For example, if you earned Mosaic status in October, the status would be valid from October of the current year to December 31 of the following year. You can earn status based on your qualifying spend, whether it’s travel spend, credit card spend, or both.
Provide the step by step process to successfully file a dispute through salesforce
Go to workflow - initiate claim
Select Transaction
Choose Case Type
Wrap Up