Solutions
This cloud-based voice and Short Message Service (SMS) solution deploys an additional U.S. domestic phone number on a smartphone device with an initial 11 line minimum.
Multiline
This action is performed by confirming Name, Business and account PIN or other alternative options.
Account Verification
This skill involves paying attention to verbal cues such as tone of voice, pacing, and language choice to better understand the person you're speaking with before you start talking.
Active Listening
This report provides an estimated breakdown and summary of rate plan, usage and charge types and amounts for accounts by bill cycle.
Spend
This person is aligned to TFB directors per segment to help drive partner teaming amongst the direct teams.
CAM (Channel Account Manager)
This solution gives business customers an automated way to track information for their fleet of drivers with such options as miles and hours driven.
Geotab
This is done near the end of a conversation to outline items discussed and actions performed.
Re-Cap
This technique involves replicating the tone, pace, and language of the person you're speaking with to establish a connection.
Mirroring/Matching
This report provides existing device types with the option to include SIM, rate plan, and user descriptions.
Device Type (IMEI)
Every AE team has this assigned person to be the first point of contact for all customer-driven technical sales.
SE (Solutions Engineer)
This plan is built for business on the nation’s largest and fastest 5G network to provide unlimited talk and text and comes with Unlimited Premium Data and 100GB of High-speed mobile hotspot.
Business Unlimited Ultimate
This action is performed when shifting the focus of the conversation from care work to prospecting.
Transition Statement
This term refers to acknowledging and validating the other person's emotions or experiences during the conversation.
Empathy
This report provides total usage (voice, messaging, and data added together) and a yes/no indicator of whether subscribers have usage of any kind.
Zero-Usage
Provides support to the Sales Rep or Dedicated Teams for order creation via Chatter or by telephone if a 1Stop ticket isn’t in scope.
BSS (Business Sales Support)
This solution provides a straightforward plan with unlimited high-speed data and unlimited 3G hotspot for their Tablet.
Business Tablet Essentials
This action is done within T-Mobile systems to ensure a paper trail of activity is present within an account.
Memo the account
This strategy involves finding shared interests or experiences to create a deeper connection with the customer.
Common Ground
This report provides an overview of the Equipment Financing associated with corporate accounts.
Equipment Installment Plan (EIP)
The valuable first level of hierarchy in leadership support for the Dedicated Expert Role.
SMB Lead
This protection plan is exclusive to GSM lines for TFB customers only, at a discounted rate of $8 per line.
Repair and Replace
This is typically one of the first actions done on a call to make sure the other party knows who you are and what you are doing.
Greeting/Introduction
This approach emphasizes authenticity and sincerity, which encourages you to express yourself naturally rather than adopting a scripted or artificial persona.
Be Yourself/Be Genuine
This noncustomer facing report provides same-day information on status, rate plans, features, SIM, and other status-related details for accounts and subscribers.
Daily Static Combo
This collection of digital pages is the first resource used to search for policy, promotions, or system steps.
C2