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What does GPS stand for?
What is Guided Personal Service.
What is the system name you use to check if there is PTO time available?
What is ALVARIA?
What is the name of the system that prompts you to log off phones when time is available?
What is Intradiem?
What day of the week do you complete your timesheets?
What is EVERYDAY. :)
Where can you find commonly needed phone numbers in policy?
What is in epolicies phonebook.
Who are the west coast supervisors for PCC?
What is Mandy, Zac and Marcela.
How many questions are in the provider post call survey?
What is 3?
What is the system that asks you to speak lower on your calls?
What is Cogito?
Which RUMBA system do your check code restrictions?
What ACAS.
What should you do if you have a power outage?
What is notify Supervisor immediately, provide a snip of power outage, and get a ticket number.
What does PCC stand for?
What is Provider Contact Center.
What is the number to SPOC?
What is 888-905-9500?
What is the name of the system you use to review appeal status?
What is CATS?
What RUMBA system do you use to look up provider details?
What is EPDB?
What system would you use if the provider advised they sent in documents?
What is ECHS?
Who is the CEO of Aetna?
What is Steve Nelson.
What is the # to attendance line?
What is 855-253-5191.
What tool do you use to get an overturned appeal letter updated?
What is the name of the new phone system we will all be using soon?
What is Five9.
You use this system to review overpayment details.
What is OPT (overpayment system).
Who is our PCC director?
Who Is Nancy Allen.
What is the name of the Site where you find all the lifelines and Provider Initiatives?
What is Lifeline PCC Commercial.
What day of the week are you to leave your computer powered on while connected to VPN?
What is Thursday.
What dose HAW stand for?
What is Heart At Work.
You would not put yourself in this status on AVAYA/ Five9 if you needed to take an extra break.
What is ACW (aftercall).