Trust Builders
What does trust mean in a sales conversation?
The customer believes you are being honest and helpful.
When selling an add-on, should you make it sound hard or simple?
Simple
What should you do before you suggest an add-on?
Ask questions to learn what the customer needs
What food is usually served in a bun and may have ketchup and mustard?
A hot dog
What long-running TV show follows contestants who solve word puzzles for cash and prizes?
Wheel of Fortune
Should you promise something you cannot deliever?
No
What does "convenience" mean?
Making something easier or saving time.
If a client says,"I want to keep my home address private," what should you do next?
Ask more questions about privacy and explain relevant options.
What fruit is yellow and curved?
A Banana
What movie features a shark that scares people at a beach town?
Jaws.
If an add-on is not a good fit, what should you do?
Be honest and do not push it.
If a customer can do something themselves for free, what can you still offer?
Help, speed, convenience, and fewer mistakes.
Why is asking questions better than talking the whole time?
It helps you understand the customer's problem.
What dairy food is often put on pizza?
Cheese.
In The Office, what is the name of the paper company whee the characters work?
Dunder Mifflin
Why is listening important in sales?
It helps the customer feel heard and helps you understand their needs.
Why is it important to be honest when a customer can do something on their own?
It builds trust.
True or False: You should offer every add-on to every customer.
False. Offer add-ons that fit the customer's needs.
What breakfast food is round, toasted, and often served with syrup?
Pancakes.
What TV show features a group of friends named Ross, Rachel, Monica, Chandler, Joey, and Phoebe?
Friends
Which sounds more helpful: "You need this," or "Based on what you told me, this may help because..."?
Based on what you told me, this may help because..
What is one way to make an add-on feel like an easy yes?
Connect it to a real problem and explain how it saves time, hassle, or mistakes.
Complete the sentnce: "Diagnose before you....."
Perscribe.
What snack is made from popped corn kernels?
Popcorn
What movie series includes characters named Luke Skywalker, Darth Vader, and Yoda?
Star Wars