Verification
Who is authorized individuals?
What is Borrower, Co-borrower, customer's attorney, POA, Executor of estate?
This command is where you find the per diem.
What is LAAI?
Can a payment be reversed if it was applied to property tax?
What is No?
What is LALI?
What is the MAX amount of Lease term extensions can a customer get?
What is 6 months?
*Cadillac customers can get up to 6 months at a time
Who is an authorized 3rd party?
What is Dealership, Financial Instruction or Insurance company?
What command code do we use to check accurate credit reporting?
How many days can a payment be reversed for an account correction?
What is 90 days?
What is 2nd lein or GAVT?
Do we waive excess mileage?
What is No?
If a customer's sister is calling in to get some account details, can you provide account details to her?
*She is not an authorized individual
Name 3 things you need to include when documenting an account.
What is ANI Phone #, What was verified, When applicable 3rd party name of the person calling and relationship to customer, Nature of the call (Why did they call GMF), How the call was resolved?
If a customer made a payment to GMF and it was missing, what account correction would you select to find the payment?
What is Research (Payment not applied)?
What is needed to lease the title for a lease account?
What is Odom Statement, Title Inst, Damage disclosure from for certain states?
Who do we go through for our lease inspections?
What is AutoVIN?
Name 2 things a spouse can do on an account.
What is Update the address, Request Cease and Desist, Request account/payment modifications, Request correspondence mailed, faxed or sent via MyAccount registered email, Request lease or payment extensions?
Name 3 payment options.
What is CBP, ACH, Debit card, IVR, Money Gram, Western Union, CC with Wu?
If the customer wants to apply a payment to curtailment, which account correction would you use?
What is Payment Allocation?
Can a non-GMF dealer get a Lease purchase quote without the customers consent?
What is No?
*We need customers authorization
What is the disposition fee per brand?
What is Chevy $395, Buick/GMC $495, and Cadillac $695?
Name 3 things you need to collect to verifiy a credit bureau company
What is Name of person calling, Credit Bureau they represent, Credit Bureau representatives operator number, Customers name, Customer GMF Account #, customers SSN?
Name 3 things you need to collect when taking a CBP?
What is Name of bank, current address, bank routing #, checking # (twice) payment amount, payment date. are they an authorized user on this bank account?
If the customer sent a payment into the wrong account and needs it applied to the correct account, what account correction would you use?
What is Misapplied Payment?
What are the only 2 types of payoffs we quote?
What is CB - Customer Basic and DNF - Dealer Non-Franchise?
What is the MAX lease deferments a customer can get?
What is 2?