Overrides
What type of Teller Express message can NOT be overridden?
Fatal messages
This product earns interest and provides the customer access to their money at staggered maturity dates
CD Ladder
What is the percentage of cash back, that is earned on every purchase with the Chase Ink Business Unlimited card?
1.5%
What is the cutoff time to submit an outgoing wire transfer in branch? On mobile?
4 p.m. central time in branch, 3 p.m. on mobile
What is a standalone app that we offer for business customers to take payments on the go through a mobile device or contactless reader?
Chase Mobile Checkout
What is a red flag to watch for prior to performing a supervisor override?
Overly friendly, avoiding conversation, persistent phone usage, suspicious check
This is available for family members or caregivers with the ability to set adjustable spending limits on withdrawals
Authorized debit cards (Privileges cards)
This product allows customers to earn travel rewards with no annual fee.
United Gateway
Up to how many business days can a Consumer Domestic Wire be future-dated?
Ten business days
Chase QuickAccept is ONLY available for which type of account?
Chase Business Complete Banking
What should you do if fraud is suspected after following the supervisor overrides checklist?
Call fraud hotline
What are the ATM withdrawal and debit card purchase limits for CPC?
ATM ($3,000) and Purchase ($7,500)
This product allows customers to earn 5% cash back on the first $25,000 spent each year on office supplies.
Chase Ink Business Cash
What forms are we required to give to the customer for a Consumer International Wire?
Consumer International Wire Transfer Combined Disclosure Receipt
and
Consumer International Wire Transfer Proof of Payment
How much are the Quick Accept Fees?
2.6% + 10 cents with the contactless card reader. 3.5% + 10 cents per key entry transactions
Give an example of a supervisor override message that might appear on Teller Express.
Potential fraud due to unusual activity, duplicate checks, account restricted, insufficient balance to cover transaction, excessive activity, etc...
CPC Clients can receive 10% off the MSRP of which two vehicles?
Jaguar and Land Rover
What is the value of 100,000 points when used for travel rewards when redeemed through Chase Ultimate Rewards?
$1,250
Who can you call to correct or make changes to a wire transfer submitted on chase.com or in the branch?
Retail Wires Research
Gives you the ability to add Chase payments to the customer’s website, accept payments online, by phone, or email order.
E-Commerce
A customer comes into the branch to make a withdrawal at the transaction line. Since the customer typically banks digitally via ATMs and the mobile app, the system flags the transaction for potential fraud due to unusual activity. What steps should the person performing the supervisor override take?
Review transaction history, compare previous checks, or authenticate with another form of ID.
Who is part of the exclusive team available to CPC clients?
BRM, PCB, PCA, HLA
What is the balance transaction fee for the Chase Slate card, after 60 days?
5% but not less than $5
Which account type is able to initiate wires over the phone? What form must be filled and scanned before authorized to make over-the-phone wires?
CPC, CPC Wire Transfer Authorization
I'm a product that costs $49.95 as a one-time purchase. What am I?
Chase mobile card reader