COA
How often should you be following up on follow-up tasks?
Every morning
What is the turn around time for an in good order request to the Mack Service Center?
48 hours
What does ALF stand for?
Annuity Liquidation Form
IRA
SEP IRA
ROTH IRA
401(k)
SIMPLE IRA
403(b)
Rollover IRA
What is the name of LPL's CRM?
ClientWorks
What are 3 examples of PII? (personal identifiable information)
SSN, DOB, Driver's license #, address
At what stage does the advisor take action on a DocuPace work item?
Advisor Review
When is it required to submit an ALF for approval?
Any time an annuity is liquidated and moved to a new type of investment
What's the difference between a rollover and a transfer
A Rollover is from a qualified plan such as a 401(k) or 403(b) to an IRA Rollover account
A transfer is from like to like account types, such as IRA to IRA or ROTH IRA to ROTH IRA
What is Trilogy's team number with LPL?
53
How do you send a secure email?
type "[secure]" in the email subject line
What happens if a task submitted to MSC is NOT in good order?
Task will be moved to the end of the request list and deferred until it is in good order. Advisor will receive notice of what is missing
Who approves the ALF?
Eric Perkins
Name three non-qualified registration types
Joint Tenancy with rights of survivorship
529 Plan
UTMA/UGMA
TOD
Individual
Trust
Completed new account setup forms for Direct Business need to be uploaded to where?
iDoc/ClientWorks and Docupace
You will be out of the office for two weeks, what procedures need to be completed?
Tasks are up to date
Submit PTO request via Paylocity
Set Out of Office voicemail & automatic email
Which MACK Service Center team member was previously a member of TC Processing?
Mia Palacios
Thurman Scenario
**VIDEO QUESTION**
Withdrawal/Surrender fee
At what age are you required to take RMDs?
Age 72
What log must be maintained for new investments?
LPL Prospectus Delivery Log
When sending new account set ups to a client what disclosures do you need to include
ADV 2A
ADV 2B
Privacy Policy
CRS
TD Disclosures
Bonus: Temporary Disclosures
Fee Schedule, Notification of Amendment
What documents are required to be submitted to the MSC to setup a new TD Ameritrade IRA Rollover account funded via 401(K)?
New Account Form
RTQ
Copy of Driver's License
Statement
Exhibit II questions/answers
Who is your favorite LPL contact when needing an Annuity Order approved?
Mike Tollefson
DOUBLE JEOPARDY
401(k) Plans are offered for profit companies and 403(b)'s are for non profit companies
What is the full process for establishing an American Funds IRA account?
1. OC prepares LPL shell account app and American Funds application for client to sign.
2. OC ensures prospectus delivery date is recorded on LPL Prospectus Delivery Log
3. After applicable signatures are obtained on all forms, OC uploads copies of all forms to Docupace
4. OC confirms LPL shell account app and copy of American Funds app/forms are uploaded to iDoc
5. OC submits American Funds app to American Funds
6. OC follows up to ensure account established/funded properly