Allow me to retort
I want to cancel this line, I have no use for it anymore
Try to save the line
A customer would like to change devices
Service change
What’s the max credit for an activation/upgrade fee?
$15
This actor fatally shot a director on the set of a movie last year
Alec Baldwin
What would you ask agent assist to find out a customers stored auto payment type?
Autopay
I want all my activation/upgrade fees credited
Withstand the charge
MARS
Do we issue inconvenience credits?
No! But we do appreciate your patience!
This “baby” singer once spat on fans
Judging beiber
what would you search in agent assist to if the customer needs new trade in shipping materials?
trade in
Why does it appear in being double charged on my first bill?
We bill for the service you will use and the service you have already used, your next bill will be normal
Trade in status
Pending transaction square
What is considered a valid credit?
A documented promise or a verizon error
This 7rings singer was at the center of cupcake gate when she likes cupcakes on the counter of a bakery
Ariana grande
What would you search in agent assist if a customer is referencing a “switcher promo”?
Rebate
I didn’t use my phone on vacation, I want to be credited for all these international charges!
Let me see if I can verify there was no usage, (check MARS)
Pending plan changes
Switch orders in the pending transaction square
Should you ever disconnect a customer call?
No! If you hang up on them, 24.7 will hang up on you!
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Paris Hilton
What would you search in agent assist if a customer isn’t receiving the right promotion?
Promo correction/pca
Immediately asks for a supervisor
Ask probing questions, see if it’s something you can solve yourself, take ownership of the call
Activation of new orders
Equipment orders in the pending transactions square
What must you do before processing a disconnect?
Attempt to save the line!
The aquaman star that is recently single
Jason mamoa
What form would you look for in agent assist if a customers order has been canceled due to verizon error and a new order has been place but is on back order?
Shipping escalation