Slack
What is the name of the slack channel you're currently using in training?
#basic-trainees
Simply put, what do we use Kustomer for?
Call (Phone)
SMS (Text)
Which tab on the customer's contact page shows us the last time this customer spoke to an agent?
Customer Interactions
When entering a call outcome, we are selecting a ___.
Disposition
This is our most popular product.
HO3
This is something everyone uses to confirm that they've read the message.
A reaction (emoji)
After an inbound call is completed and a Five9 disposition is selected, agents must select a ___.
Conversation Outcome
Where would I adjust marketing preferences for an insured?
Preferences Tab
What is the name of the unique identifier each rep types in as a part of logging in and station setup?
Station ID
We are an admitted carrier in this state.
Florida
The name of the tag a trainer would use to get everyone's attention in the channel.
@here
This is a step a rep takes when they're through with a conversation.
Mark the conversation done.
On the coverage details tab of a quote, where can a rep learn more about what Ordinance or Law coverage is?
By clicking the "!" icon to access the information bubble.
We use this to call another kin employee in order to brief them on the call/customer/situation.
Warm Transfer
This is the name of the part of the conversation where we tell a customer all the great things about kin.
Value Statement
This is the name of the personal assistant that notifies you if you were to set a reminder, submit a #helpdesk ticket, etc.
Slackbot
If an email, for example, is accidentally assigned to you, what would you need to do to that conversation?
Transfer to a Queue
What does PAS stand for?
Policy Administration System
What is the current standard for the amount of time a CS rep spends "ready" in the dialer?
Four hours
Name the two policy types that accept Airbnb.
DP3
HO6
Find that channel.
The name of the channel that functions as #ops-announcements but for CS-related issues.
#fire-dept
If you're a CS rep, we should send emails from this team.
support@kin.com
Search for Vera Massey at 4340 284th Ter in kintranet. Looking into the quote, what are the coverage limits for Loss Of Use?
10%
20%
30%
What status is a rep placed in automatically after a call ends to allow the rep to enter commentary regarding a call?
After Call Work
Kin flood policies provide coverage for coverage A, B, and C up to the coverage limits of the insured's homeowner's policy. What would it be for a FEMA-backed (NFIP) policy?
Cov A - 250k
Cov C - 100k
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*No Cov B