PacificSource
Customer Service
Facets
Resources
Miscellaneous
100

What the 4th core value for PacificSource?

We practice open communication at all levels of the company to foster individual, team and company growth.

100

Who are the Team Leads in Idaho?

Alicia B, Brandy B and Chantell W

100

Where would you go to work a task that has been routed to you?

My to do list

100

What benefit would we quote for Oxygen and Oxygen Supplies?

DME

100
What is the most widely consumed cheese in the US?

mozzarella

200

Who is listed first on our Board of Directors?

Claire Spain-Remy

200

Who is the Oregon employee of the month? 

Alan Mardueno

200
Where in Facets would you look to see if a member has a Primary Care Provider assigned?

PCP tab

200

For what diagnosis would PacificSource cover a Wig?

Cancer

200
Which president was the first to own a car?

Woodrow Wilson

300

What is PacificSource's strategy?

To be the lifelong trusted partner of our members and communities, helping to improve their health, wellbeing, health care experience and access to affordable healthcare.

300

Who will have worked for PacificSource for 6 years on August 22nd?

Mellisa Jerome

300

Where would we find how many Speech Therapy visits a member has used?

Limits - Outpatient Rehabilitation

300

A provider can request this prior to filing an Appeal with PacificSource.

Peer to Peer

300

What is the largest mammal in the US?

Bison

400

Who would you reach out to with questions about our Incentive Program?

Tevin Preston

400

Who is the newest Team Lead in customer service?

Lindzee P

400
What plans can we change a physical address on?

Direct Individual, group policies (we must also let them know to update the address with their HR dept)

400

How long must we wait before reissuing a paper check?

18 days after the claims process date

400

What is the oldest NFL mascot?

Freddie Falcon (Atlanta Falcons)

500
Who is the CEO of PacificSource?

Ken Provencher

500

Which customer service rep has a birthday today?

Liz C

500

How many pieces of verification would we need to verify a member when a provider calls in?

3, Full Name, ID Number and DOB (preferred)

500

For Standard Groups would an obesity screening be coverable?

Yes

500

In what year was a potato grown in space?

1995

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